Customer Service Professional with English and French

JOB DESCRIPTION
From day one, we've blazed a trail protecting the planet and everyone on it. We break things, burn things and blow things up. All in the name of safety science. That's where you come in - because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.
Join us a the Customer Service Specialist who will be a point of contact for our French-speaking customers providing necessary information, explaining and promoting our Testing, Inspection & Certification services.
RESPONSIBILITIES

• Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems.
• Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.
• Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
• Prioritizes customer needs, determines any special requirements, and obtain required information and samples to open the project.
• Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.
• Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information.
• Assembles all required reports and documents to be sent to the client in a complete package, measures and monitors customer satisfaction through customer satisfaction reviews, follows up on concerns, informs customer of the certification, and closes the project.

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QUALIFICATIONS

• Higher Secondary Education (High School Diploma) and generally one year of customer service / sales or related experience.
• Strong command of spoken and written French and English is a must.
• Knowledge of Salesforce or other Customer Relationship Management (CRM) system would be nice to have.
• Ability to build strong relations, pro-client and proactive approach.
• Strong communication and problem solving skills. Comfortable with cold calling.
• Well-organized, detailed person with good time management skills.
• Curious person who is eager to learn.
• Team player with ability to work effectively with a diverse team.

ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.