Customer Service Representative

Overview:Imperial Dade, a leading North American distributor, has aCustomer Service Representativerole available in San Jose, CA! Join a strong and continuously evolving team that helps our business grow. If you’re looking for your next opportunity, Imperial Dade is a great place to take that next step. This Customer Service role will interact with customers to provide information in response to customers’ inquiries, concerns, and requests about our products and services. The schedule for this position is Monday through Friday from 8:00 am until 5:00 pm. Pay rate: $23.00 - $24.00/hour Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches. *_ **All correspondence will come directly from Imperial Dade and not a personal email address.**_* Responsibilities:You will: • Answer customers’ calls in a prompt, friendly, and professional manner. • Interface with customers by telephone, electronically, or face-to-face • Assist with delivery challanges and customer returns • Optimize fill rates by providing substitutions for out-of-stock or discontinued items • When necessary, escalate customer information, problems/needs, and requests to the customer service manager. Qualifications:You have: • High school diploma, GED, or equivalent • 2 years of customer service experience • Proficiency in MS Office and familiarity with using other software • 2 years of data entry experience • Must be fluent in Spanish • Excellent communication skills • An outgoing personality, eager attitude to help others We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, a shared ownership program, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team. Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors. Pay: $23.00 - $24.00 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Flexible schedule • Health insurance • Paid time off • Referral program • Vision insurance Shift: • Day shift People with a criminal record are encouraged to apply Work Location: In person