Customer Service Representative

POSITION PURPOSE: Make outbound customer calls regarding the application process, billing issues, product problems, service questions and general client concerns. Additionally, must place out-bound calls via telephone, maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller, while adhering to FDCPA & FCRA Federal, State and Client guidelines. ESSENTIAL JOB FUNCTIONS: · Have full range of motion in wrists, fingers, and thumbs · Be able to sit at a desk for extended periods of time · Have normal or corrected vision to read computer screens and printouts · Possess normal or corrected hearing to be able to hear customers and co-workers in person and via telephone · Perform basic math functions including addition, subtraction, multiplication and fractions · Strong oral and interpersonal communication skills · Meet client guidelines and have clear understanding of client policies · Must adhere to compliance expectations pursuant to FDCPA and other Federal, State, and local laws. SPECIFIC DUTIES: • Answer all questions and guide borrowers through the application process • Update consumers account information during and after each call. • Identify payment options; setup payment arrangements as appropriate. • Must have good customer service skills and ability to work in a team environment. • Required to maintain their daily and monthly service level expectations • Initiate effective outbound calls and receive inbound calls. • Produce and arrange payment solutions for customers. • Provide account updates to management as appropriate. • Ensure client/company quality standards are met • Work assigned group of accounts • Assure the best interests of the company are maintained. • Provide management with information on any suspected work or personnel problems. • Continued training in UDAAP and compliance policies. • Other duties as required and fulfilling other duties as assigned. SUCCESS FACTORS / PERFORMANCE EXPECTATIONS: • Maintain professional, courteous treatment of clients, coworkers, and consumers • Demonstrated ability to interact professionally with management, subordinates, and clients to promote a positive company image • Meet FMA’s Standards for attendance and promptness. • Demonstrate problem solving ability • Excellent computer skills • Working knowledge of billing practices and techniques • Excellent verbal and written communications skills • Ability to handle problems • A strong sense of teamwork and cooperation with management and coworkers QUALIFICATIONS: • High school Diploma or equivalent. • Previous customer service billing experience a plus • Basic Microsoft office applications • Must be able to pass background check and drug screen as permitted by law Job Type: Full-time Pay: From $17.00 per hour Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance Shift: • 8 hour shift Ability to Commute: • Houston, TX 77066 (Required) Ability to Relocate: • Houston, TX 77066: Relocate before starting work (Preferred) Work Location: In person