Customer Service Representative

Monday - Friday, 4:00 PM - 12:30 AM The Customer Service Representative's responsibility is to provide outstanding service by working with internal and external customers to ensure Magnum meets its commitments and delights customers at every step of the experience. • Build relationships and provide excellent customer service with our customers (internal and external) via telephone and email. • Handle customer complaints in a calm and professional manner. • Enter pickups and returns and gather customer information to communicate with other departments. • Monitor, track, and trace customer’s freight. • Process changes or cancellations to freight bills. • Take ownership of the customer’s concern. Diagnose, assess, resolve, and provide resolutions that are as easy as possible for the customer. • Educate customers on technology solutions that Magnum has in place. • Perform other related duties as assigned. This is a full-time position with a complete benefits package available, including: • Health Insurance with HSA and FSA Options and Wellness Incentives • Company Paid Life Insurance • Dental Insurance • Vision Insurance • 401(k) Plan • Paid Time Off • Employee Assistance Program (EAP) • Supplemental Insurance Voluntary Options (Short-Term Disability, Long-Term Disability, Accident/Hospital Confinement, Critical Illness/Cancer Insurance) Job Requirements: • Knowledge and experience in data entry, Microsoft Office, and general computer applications. • A high level of interpersonal skills to handle customer service issues calmly and professionally. • Attention to detail in composing, typing, and proofing materials. • The ability to multi-task, establish priorities, and meet deadlines. • Excellent written and verbal communication skills. • The ability to work in a fast-paced environment and adaptable to ever-changing needs. Education/Experience: • Associate's degree in Accounting or Business Managementor2+ years experience in a Customer Service role. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by state and federal law. • Ability to sit and/or stand for extended periods continuously. • Ability to talk, hear, and see continuously. • Ability to lift and/or carry up to 25 lbs. • Ability to travel as required. Expected hours: 40 per week Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Referral program • Vision insurance Work Location: In person