Customer Service Representative

VanDerBosch Plumbing Inc. is looking for an organized, efficient Customer Service Representative with an eye for detail and high level of accuracy. The Customer Service Representative should be professional, organized, courteous, skilled at multi-tasking, proficient in logistics, excellent time management and has computer and communication skills. Who We Are VanDerBosch Plumbing Inc. is a great place to work! We look for individuals who approach their work with a sense of pride and professionalism. In addition, we strive to hire people who enjoy providing friendly, professional service, and who believe in doing the right thing for our customers. Location:6928 N. Greenview Ave., Chicago, IL 60626 What We Offer: • Competitive pay – in the range of $25/hr • 100% company-paid health • Paid training and education • Paid vacation + paid holidays • Advancement OpportunitiesResponsibilities: • Answer all incoming calls, as the initial point of contact • Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home • Provide a sense of calm and exhibit empathy for customers, so they feel comfortable • Conduct service-related follow-up calls to check in on past customers and assess their current needs • Help the field team by taking detailed notes from customer calls and entering them into our system • Contribute to our company’s culture by being upbeat and hard-working Requirements: • High School Diploma/GED is required, some college Preferred • Self-starter, reliable, flexibility with hours • High level of accuracy and efficiency • Exceptional verbal and written communication skills • Courteous, professional manner, strong customer service skills • Computer literacy and strong typing skills • Excellent multitasking and follow-up skills, with high attention to detail • Excellent interpersonal communication skills on a professional and technical level • Managerial experience a plus • Able to work both independently and as part of a team We are an equal opportunity employer. 8smU8dCKTH