Customer Service Representative

Join our family business and help Southern NJ families reclaim their outdoor spaces! About Us Mosquito Shield of Southern NJ is a locally-owned franchise that's been helping families enjoy mosquito and tick-free outdoor living since 2013. We're part of a group of businesses that also includes Mr. Handyman of Woodstown, Swedesboro, and Sewell. We are passionate about creating spaces where families can make memories. What You'll Do As a member of our year-round Customer Service Team, the representative is the friendly voice that connects with customers and coordinates the field operations across our brands: • Be the first impression- Answer incoming calls and provide exceptional customer service • Schedule and coordinate- Work with our technician team to manage daily routes, service visits, and call-backs. • Build relationships- Engage in outbound campaigns by phone, e-mail, and text to grow our customer base and retain existing clients • Support operations and management- Assist with billing, database management, and administrative tasks • Marketing support- Help with social media, newsletters, community events, review responses, and networking activities What We're Looking For The ideal candidate will possess: • Experience in customer service, administrative support, or office coordination helpful but not required • Excellent communication skills and a service-minded attitude • Strong organizational abilities and attention to detail • Confidence in receiving inbound calls and placing outbound calls • Comfort with computers, tablets, and phone systems • Professional demeanor and reliable attendance • Clean background check, drug test and valid driver's license • Ability to work standard business hours (7:00 AM - 5:00 PM) with occasional Saturdays during peak season Why You'll Love Working Here • Family business culture- We value collaboration, teamwork, and personal growth in a casual, comfortable work environment; some flexible hybrid scheduling during non-peak season • Competitive compensationwith performance incentives • Benefitsincluding 401K with company match, paid holidays, sick time, and free Mosquito Shield service • Professional development- Cross-training opportunities across multiple service businesses and franchises including Mr. Handyman. Company paid training to support receiving NJDEP licensure. • Make a real difference- Help families enjoy their outdoor spaces • Stable, growing company- Part of an established franchise system with local ownership Our Values • We will act with integrity and strive to do the right thing • We will seek to connect, collaborate and value people as more than employees, team members, partners, suppliers, or customers • We will aspire to believe the best of people • We will always do what we can to help others first • We will believe in the brands we are part of and aim to be brand ambassadors Ready to join a team that's passionate about exceptional service and helping families enjoy their homes? Job Details • Employment Type:Full-time; Year-round non-exempt with overtime opportunities during peak season • Schedule:Monday-Friday, 7:00 AM - 5:00 PM (occasional Saturdays during peak season) • Location:Southern NJ (Gloucester, Salem, Cumberland Counties) • Experience Level:Some experience preferred - we provide comprehensive training! • Compensation:$21 to $25/hour depending on experience plus bonuses for performance Mosquito Shield of Southern NJ is an equal opportunity employer committed to creating an inclusive environment for all employees. Apply today and become part of our mission to make outdoor living better for our Southern NJ neighbors! Job Type: Full-time Pay: $21.00 - $25.00 per hour Expected hours: 30 – 50 per week Benefits: • 401(k) matching • On-the-job training • Paid time off • Professional development assistance Work Location: In person