Customer Service Representative – Healthcare

Customer Service Representative - Healthcare Location:Phoenix, AZ (On-site Position) Starting Pay:$17.42/hr plus $2,300+ in potential bonuses! Schedule:Limited-Service Full-Time positions available Site Hours:24/7 center; the targeted start date, hours, and schedule are discussed with recruiter Evening and night shifts are encouraged with a 10% shift differential for hours worked between 7 p.m. and 5 a.m. Help People Navigate Healthcare with Confidence Do you enjoy providing excellent customer service and want to work in a rewarding environment? Maximus is hiring Customer Service Representatives who are eager to support individuals through their healthcare journeys. Join a team dedicated to helping vulnerable communities understand healthcare benefits. Comprehensive paid training is provided to prepare you fully for the role. Pay & Benefits We offer a competitive pay and benefits package designed to support your success both professionally and personally: • Competitive Compensation: • $17.42/hr base pay + 10% shift differential • $2,300+ in bonus opportunities, including training completion and referrals* • Comprehensive Insurance Coverage:Company-paid medical coverage • Tuition Reimbursement:Invest in your ongoing education and development • Future Planning:401(k) with company match • Paid Time Off Package:Paid time off, sick leave & 11 paid holidays • Maximus Wellness Support:Employee Assistance Program (EAP), wellness resources, and employee discount programs • Work/Life Balance Support:Flexible schedules that meet your lifestyle • Career Growth:A supportive environment with career development and promotional opportunities • Meaningful Work with Impact:No cold calls, sales, or collections involved! *Eligibility requirements apply, ask your recruiter for more details Essential Duties and Responsibilities: • Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). • Calls are basic and routine. • Uses computerized system for tracking, information gathering, and/or troubleshooting. • Provides feedback when needed, provide input on call trends, processes, procedures, and training. • May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. • Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses • Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules • Utilize standard technology such as telephone, e-mail, and web browser to perform job duties • Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing • Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller • Refer calls as required to CSR Lead • Maintain up-to-date knowledge of client regulations and policies • Report problems that occur via the online system so they can be addressed by the appropriate parties Minimum Requirements: • High School diploma or equivalent with 6 months of customer service experience. • Must be able to speak and read English clearly, professionally and fluently. • Ability to work within established turnaround times • Must have excellent interpersonal skills and the ability to organize simultaneous tasks • Ability to work as a member of a team • Must participate and certify in internal CCO training to begin this role. • Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role. • May be required to work overtime and scheduled holidays. • Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. • Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion. Job Type: Full-time Pay: $17.42 per hour Benefits: • Health insurance Work Location: In person