Customer Service Representative- King-Tel

Job Summary King-Tel is looking for experiencedCustomer Service Representativesfor our office in Brooklyn, New York who will support incoming calls from New York City residents. In this position you will find yourself speaking with New Yorkers that need your help navigating through work orders, departments that they need to speak with, answering questions, and even handling those resident complaints professionally which can be challenging, however, once resolved it will be very fulfilling. This is a full-time position with full health and wellness benefits. We offer paid training, time off, and other employer perks! Duties • Address incoming inquiries from NYC residents related to city-oriented issues • Maintain a professional demeanor with all customers and providing services with courtesy and patience • Creating work orders, dispatching work to specific departments, responding to routine questions, and taking and reporting complaints from the customer • Provide accurate information in a timely, professional and courteous manner • Direct requests to the appropriate department or agency for further action • Build upon knowledge through product training, interactions with support staff and quality that will enhance daily performance and call handling Qualifications • A high school diploma or GED with a minimum of 2 years of customer service experience (working directly with customers solving problems); Associate degree with a minimum of 1 year of customer service experience • Must be able to work onsite only at our Brooklyn, NY location • Professional written and verbal communication skills • Commitment to professionalism and a positive customer service experience • High level of computer proficiency and strong communication skills • Thrive in a fast-paced environment dealing with all types of customers and personalities • Willing to work evenings or overnight shifts with weekend schedule availability Join us as we strive to provide exceptional service and support to our valued customers! Job Type: Full-time Pay: $16.00 - $17.00 per hour Benefits: • 401(k) • Dental insurance • Health insurance • On-the-job training • Paid time off • Vision insurance Shift: • Day shift • Evening shift Education: • High school or equivalent (Required) Experience: • Customer service: 2 years (Required) Ability to Commute: • Brooklyn, NY 11220 (Required) Work Location: In person