Customer Service - Return Agent - Austin Bergstrom Airport

Overview

Enterprise Mobility at the Austin International Airport has an exciting opportunity for a full time Customer Service Return Agent.

This position has a starting pay of $20 / hr ($16 / hour with a guaranteed nights & weekend shift bonus of $400 per month pending attendance). You could also gain an additional sales and customer service bonus on top of your hourly pay rate. This position is located at the Austin International Airport facility on 3819 Presidential Blvd., Austin, TX 78719.

We offer:

• Consistent 40 hour per week schedule
• Paid time off
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development
• NO Airport Clearence required

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• Thursday 4:00am-12:00pm
• Friday 4:00am-12:00pm
• Saturday 4:00am-12:00pm
• Sunday 4:00am-12:00pm
• Monday 4:00am-12:00pm
• Tuesday OFF
• Wednesday OFF

• Thursday 10:00am-6:00pm
• Friday 10:00am-6:00pm
• Saturday 10:00am-6:00pm
• Sunday 10:00am-6:00pm
• Monday 10:00am-6:00pm
• Tuesday OFF
• Wednesday OFF

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
• Understand the damage loss report reporting procedure.
• Perform miscellaneous and backup job-related duties as assigned

• Must be at least 18 years of age
• High School Diploma or G.E.D. required
• Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
• No drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI)
• Must have a minimum of 3-6 months of customer service or sales experience in retail, guest services, or administrative support
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be available to work at least 1 of the schedules listed in the job description