Introduction
You will define and drive the strategic direction of OtC transformation across the client portfolio. This senior managerial role involves thought leadership client advisory and operational oversight with a focus on delivering measurable business impact through innovation and excellence.
Your role and responsibilities
- Drive transformation activities across OtC subprocesses with focus on Customer Service
- Design Customer Service best in class process across multiple markets
- Develop and execute the OtC transformation strategy aligning it with broader organizational goals and market dynamics.
- Lead multiple transformation projects ensuring consistency scalability and value delivery.
- Serve as a trusted advisor to executive stakeholders guiding them through complex process redesign and technology adoption.
- Champion innovation through cognitive tools intelligent workflows and automation platforms.
- Monitor industry trends and proactively adapt transformation approaches to evolving client needs.
Required education
Bachelor's Degree
Required technical and professional expertise
- 10+ years of experience in OtC transformation consulting or senior delivery roles.
- Fluent English.
- Proven success in leading large-scale transitions and transformation programs with measurable outcomes.
- Mastery of OtC processes and technologies including SAP ECC HighRadius and IBM platforms.
- Strategic thinker with deep expertise in OtC operations and emerging technologies.
- Consultative and sales capabilities with executive-level communication skills.
- Expertise in managing cross-functional teams and complex stakeholder environments.
- Open to occasional travel to support global client engagements and strategic workshops.