Customer Success Manager Architect

Introduction
As a Customer Success Manager you will apply your technical skills to help our customers achieve their business outcomes with hybrid cloud & AI Offerings. You will be responsible for use case identification solution architecture design MVP builds and adoption. You will also guide Clients through the changes needed to unlock the full value of hybrid cloud and AI show users how to get value out of their solutions identify expansion opportunities and support the execution of the renewal process.

The research is focused on individuals who are Early Professional Hires with a maximum of two years of professional experience.

Your Role and Responsibilities
Your Responsibilities In That Role Will Be

• To u nderstand customer business and technology needs in order to become the face of IBM to the customer
• To serve as a trusted technical expert for the customer’s cloud migration deployment adoption of Hybrid Cloud & AI Offerings
• Leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• To handle difficult customers or situations and demonstrate resolutions
• A willingness to take initiative and tackle things on your own
• Navigating data and people to find answers
• Execute customer success plans to drive adoption post-deployment
• Co-creating MVPs or PoCs to accelerate time to value
• Driving bootcamps to enable practitioners with essential solutions skills

Required Technical and Professional Expertise

• Bachelor’s degree in a relevant field (Computer Science Engineering etc. )
• Strong academic performance or relevant projects during studies
• Up to 2 years of internship or work experience in a technology-related role
• Familiarity with hybrid cloud technologies and AI is a plus
• Knowledge of software development methodologies and best practices
• Strong problem-solving and analytical skills
• Effective communication skills both written and verbal
• Ability to work collaboratively in a team environment
• Eagerness to learn and adapt to new technologies and industry trends

Preferred Technical and Professional Expertise
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