Customer Success Manager- Carrier

About DAT

DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $126 billion of annual global shipment market transaction data. DAT is headquartered in Denver, CO. We have a second campus in the Portland, OR area, where we got our start four decades ago, and we have additional offices in Springfield, MO and Bangalore, India. For additional information, see www.DAT.com/company.

The Opportunity

DAT is looking for a Customer Success Manager to join our outstanding Inside Sales team, headquartered in Beaverton, OR.

You’ll bring your background in the transportation industry, along with your experience in product training and customer communication skills to this critical role.This is your opportunity to make a major contribution to customer success and retention with a SaaS company that has been at the forefront of freight analytics for over 45 years.

This fully remote, work from home opportunity, is open to applicants who are full time residents of the following states:

AK, AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, KS, KY, LA, MA, ME, MI, MN, MT, MO, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.

Candidate Profile

• Highly effective account manager who will build and maintain relationships with customers in a B2B environment.
• Deep understanding of the freight and logistics industry.
• Strategic thinker with demonstrated experience developing profitable relationships with customers.
• Detail oriented and adaptable multi-tasker who can manage multiple projects in a fast-paced environment.

What You’ll Do

• Deliver customer onboarding, product training, product support and proactive communication to DAT carrier customers.
• Manage accounts and keep customers abreast of new features and enhancements.
• Be the “voice of the customer” to Product Management, Sales and Product Support.
• Prospect by establishing rapport with customers to identify needs and opportunities.
• Exceed net revenue growth quota by upselling customers on additional service packages.
• Build comprehensive customer profiles, with details on scope, growth, targets, and measurements for success.
• Be your customers’ main point of contact at DAT.

For Colorado-based candidates, in compliance with Colorado's Equal Pay for Equal Work Act, the minimum salary for this role is $60,000 + commission. The maximum compensation for this role can vary significantly depending on your job-related skills and experience. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) <#LI-JW1>