Customer Success Manager DACH

ABOUT KOLSQUARE : 

Kolsquare edits a software solution in SaaS used by marketing professionals for managing KOL Marketing campaigns (K.O.L for Key Opinion Leaders, aka Influencers), and designed to optimise brand communication strategies in response to new digital challenges. Using our technology, professionals can identify the best KOL profiles, fully manage their KOL Marketing campaigns and measure their results and performances. 

Kolsquare offers hundreds of customers (Coca-Cola, Danone, Publicis, Orange, Sézane, Decathlon, etc.) the latest Big Data, AI and Machine Learning technologies to activate inspiring and genuine partnerships with over 1.5 million KOLs (Key Opinion Leaders) with more than 5,000 followers in 180 countries on Instagram, TikTok, Twitter, Facebook, YouTube and Snapchat.

OUR MISSION :

Kolsquare exists to help you reach your greatest potential. And positively impact the world.

Influencer Marketing is today described as a revolution, a 20B$ market that is a major transformation in the media and digital world. It has also become a real gold mine, creating high hopes but also bringing its share of myths and legends. Everyone knows it works and can have an amazing impact on brand awareness or customer acquisition, but not everyone knows exactly how to do it. At Kolsquare, we firmly believe in this new media and are convinced that it's the best way for ideas, people and organisations to grow and reach their greatest potential. We also believe that it's a great way to create positive impacts for a better world. Our mission is therefore to give everyone access to the power of KOL Marketing.

YOUR MISSION AS CUSTOMER SUCCESS MANAGER 

Your scope as Customer Success Manager :

As part of the Revenue team, the Customer Success Manager is responsible for the support of our clients to make the most out of the Kolsquare solution and finding the best way to increase value and revenues. 

Your job will consist of :

- Building and managing long term relationships (C-level to operations) 

- Retaining and developing the customers portfolio 

- Preventing Churn 

- Driving revenue by growing existing accounts, through upsell and cross-sell

- Monitoring your KPIs and your monthly targets

- Sending commercial proposals

- Reaching monthly targets of retention and sales growth

- Being a team player and work closely with the Sales, Product and Marketing teams

This job is tailored for you if : 

- You have a proven experience in Customer Success Management

- You have strong soft skills: energetic, enthusiastic, self-motivated, open-minded, organized, proactive and independent

- You have a strong attention to details, and are able to identify and anticipate problems

- You have good knowledge of negotiation techniques and the ability to deal with decision makers, mostly Heads of Marketing

- You love digital marketing, social media and/or influencer marketing.

- You are fluent in English and native German speaker - French is a plus

We are meant to work together if :

You are a passionate person and you have determination to reach any goal

You are curious and want to learn, improve and gain responsibility

You want more than just a job ! Kolsquare is a benefit company, with a general interest ambition that goes beyond our profitability goals: positively impact the world.

You can be based anywhere in Europe. Kolsquare is an “on demand” work from home company, with a head office in Paris, France. You will have access to our coworking network Spaces in 400+ cities in the world, and we will gather physically on a monthly and quarterly basis with other Kolsquarians for great team building events.

Our values at Kolsquare :

Deliver WOW - Be Responsible in your actions - Pursue Growth & Learning - Be passionate and determined - Share your Power, Knowledge & Wealth - Build Authentic relationships

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

More info about culture here in our Culture Book: https://issuu.com/kolsquare/docs/kolsquare_culture_book?fr=xKAE9_zU1NQ