Customer Support Representative

Overview At OSF Communications, we believe every connection matters. We’re looking for motivated, friendly, and dependable individuals to join our expanding team as Customer Support Representatives. This is a full-time, entry-level opportunity built for candidates eager to grow in sales, telecommunications, and customer service while helping customers stay connected through advanced fiber internet and wireless solutions. As a Customer Support Representative, you’ll work directly with customers to explain telecom products, handle service inquiries, and guide them through activations, upgrades, and account changes. This position offers weekly pay, uncapped commission incentives, and clear paths for advancement for individuals who thrive in a fast-paced, people-focused environment. What You’ll Do • Communicate with customers to explain fiber internet, wireless, and home connectivity options • Assist with account activations, billing questions, service upgrades, and troubleshooting • Deliver professional, friendly, and accurate customer service and technical support • Keep detailed records of customer interactions, sales activity, and service resolutions • Work with leadership and teammates to meet customer satisfaction and sales goals • Identify opportunities to recommend upgrades, bundles, or telecom enhancements • Stay updated on telecommunications products, industry promotions, and service trends • Represent OSF Communications with professionalism, product knowledge, and integrity Who We’re Looking For • Excellent communication and problem-solving skills • Interest in telecommunications, fiber internet, and wireless technology • Energetic and self-motivated individuals with a goal-driven mindset • Reliable, adaptable, and confident in a customer-facing environment • Ability to work independently and as part of a team-oriented sales culture • Previous customer service, sales, or retail experience is helpful but not required Job Type: Full-time Pay: $46,203.56 - $55,643.00 per year Benefits: • 401(k) • Employee discount • Flexible schedule Work Location: In person