Customer Support Specialist

Paynada is a leading provider of payment technology services that delivers innovative solutions driven by customer needs. Our partnerships, technologies and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in the US & Canada markets. We operate like a startup with all the energy and pace, but with the confidence of many years of success and secure private financial backing. 

 Paynada is looking for a Technical Support Specialist to join our team in our Allen, Texas, office. This person will provide technical guidance and support to our business and customers.

The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.

Essential Duties and Responsibilities include the following:

• Work closely with multiple departments and vendors to ensure a smooth, activation and continued support for merchants.
• Answer 40+ calls per day
• Make 40+ outbound calls per day
• Foresee and resolve possible issues.
• Review files to ensure proper set up and installation and support.
• Deploy and install new equipment and reprogram existing equipment.
• Create POS VAR sheets
• Reprogram existing equipment
• Build Payment Gateways
• Offer general support to merchants and sales agents
• Provide excellent customer service and technical support to both merchants and sales agents.
• Other duties as assigned

Qualifications and Requirements:

• Associate's degree, or equivalent from two-year college, or technical school.
• One to three years of merchant processing experience
• One to two years technical/customer support experience
• Technically savvy with strong project management skills
• Experience troubleshooting issues and achieving solutions
• The ability to explain to a non-technical person in a way they will understand
• Willingness to work varying schedule which does include after hours support
• This position is in office for 3-4 days a week with 1-2 days at home depending on company needs.
• Flexibility is a requirement for this position  
• Bilingual a plus