Customer Support Specialist (UTC+1 or UTC+1 or UTC+2 Timezone)

Crisp • Europe Only

Company

Crisp

Location

Europe Only

Type

Full Time

Job Description

Time zones: GMT (UTC +0) CET (UTC +1) EET (UTC +2)


The Role

We’re looking for a Technical Customer Support Specialist to join our team! In this role you’ll be the first point of contact for our customers helping them via chat and email (no phone calls). You’ll assist with inquiries troubleshoot issues and ensure a smooth customer experience.


This position is fully remote. However if you’re based near Nantes you’re welcome to work from our office occasionally.


What We’re Looking For
  • Fluency in English is mandatory : English is our primary working language so strong written and verbal communication skills are essential.
  • Experience in Customer Support via Live Chat : You should be comfortable handling multiple customer conversations simultaneously providing clear and efficient responses in a fast-paced environment. Prior experience with live chat tools is a strong plus.
  • Experience with B2B & Support Software : You should understand how SaaS (Software as a Service) products work and have experience using or supporting B2B and customer support tools (e.g. help desks CRMs or ticketing systems).
  • Team spirit : Empathy kindness understanding active listening and a collaborative mindset are essential. You’ll fit right in if you value teamwork and fostering a positive work environment.
  • Excellent communication and problem-solving skills.

What Makes Crisp Special?
  • Everyone does support : even our developers contribute to customer support keeping everyone connected to our users’ needs.
  • No meetings : Say goodbye to unnecessary meetings and focus on meaningful work.
  • No personal KPIs : We trust you to do great work without micromanagement or performance pressure.

Contract Details
  • In France : If you’re based in France you’ll be hired under a standard employment contract (CDI).
  • Outside France : If you live outside of France the position will be under a full time freelance service contract . You’ll need to have an independent contractor status in your country and be able to issue invoices.

Who Can Apply?
  • Must be located within the EU timezone .
  • Immediate availability is a plus.

Compensation & Perks
  • Salary depending on experience and profile.
  • Join a diverse and inclusive remote-first team that values work-life balance and flexibility.


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Date Posted

02/03/2025

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