Joining the IBM Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Â Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best running and growing their business.
Excellent onboarding and industry-leading learning culture will set you up for a positive impact while advancing your career. Our culture is collaborative and experiential. As part of a team you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.
As a Delivery Consultant Manager you will lead a team of consultants and work closely with IBM clients and partners to design deliver and optimize IBM Technology solutions that align with clients' strategic goals. In this leadership role you will combine technical expertise with strong people management skills to ensure world-class delivery while fostering a culture of collaboration accountability and continuous improvement.
You will leverage your consultative skills such as problem-solving methodologies strategic communication and service orientation while guiding your team to achieve operational excellence. As part of IBM Technology Expert Labs a team that is client-focused courageous pragmatic and technical you will not only collaborate with clients to optimize and trailblaze new solutions but also mentor and develop your team to deliver exceptional results.
If you are passionate about driving client success while developing high-performing teams this role is for you. A 'day-in-the-life' of this opportunity may include but not be limited to…
- Providing leadership and direction to delivery consultants ensuring alignment with project objectives timelines and quality standards.
- Understanding clients' main challenges and guiding your team to develop solutions that deliver true business value across design development integration implementation migration and product support phases.
- Creating and executing agile delivery plans overseeing installation provisioning testing migration to production and day-two operations.
- Conducting and facilitating technical solution workshops while ensuring team readiness and capability building.
- Building and maintaining strong relationships at all levels navigating challenging discussions to reach healthy resolutions.
- Driving team performance and growth fostering a culture of self-motivation curiosity and initiative and enabling consultants to navigate data and people to find answers and present solutions.
- Promoting collaboration and communication across clients partners and IBM teams ensuring transparency and alignment throughout the delivery lifecycle.
- Provide strategic guidance and situational coaching to services delivery teams ensuring successful adoption of complex enterprise-grade technology solutions.
- Demonstrate mastery in deal coaching and influence key decision-making processes to drive client success.
- Cultivate a high-performing growth-oriented and candid team culture that aligns with IBM’s values and business objectives.
- Apply deep practical expertise in Data Platform and Automation with a strong understanding of enterprise interconnectivity across IBM’s technology portfolio.
- Oversee financial performance including profit and loss management to ensure sustainable business outcomes.
- Extensive hands-on experience with the watsonx product family including implementation integration and optimization in enterprise environments.
- Working knowledge of leading cloud platforms such as AWS Microsoft Azure and Red Hat OpenShift with practical experience in hybrid and multi-cloud deployments.
- Proficiency in modern development and automation technologies including:
- Programming and scripting languages: Java Python Shell scripting Perl
- Containerization and orchestration: Kubernetes Containers
- Ability to apply these skills in designing and delivering scalable secure and high-performing solutions.