DevOps Engineer

About us:

Hiscox is a diversified international insurance group with a powerful brand, strong balance sheet, and plenty of room to grow. Listed on the London Stock Exchange and headquartered in Bermuda, Hiscox has over 3,000 staff across 14 countries and 34 offices. Structured by geography and product, Hiscox’s long-held business strategy has helped them grow from a niche Lloyd’s underwriter to an international insurance group with a powerful consumer brand.

In our Lisbon office, we have the privilege of employing approximately 500 exceptional professionals representing 29 diverse nationalities. Despite our central location within the city, we recognize the importance of maintaining a healthy work-life balance. As part of our commitment to our employees’ well-being, we provide a 35-hour workweek along with the option for a hybrid working schedule.

Our mission is to give people and businesses the confidence to realize their ambitions. We value courage, humanity, ownership, integrity, and connection, and we believe that together we can build something better.

The Role 

The primary focus for this role is to be a key and influential member of our You will be a member of a Chapter which includes DevOps Engineering, Site Reliability Engineering & DevSecOps Engineering. As well as a key member of a Platform Engineering squad which are responsible for the Continuous Improvement over our cloud and on-premises platforms. We look for opportunities to do things smarter, cheaper, quicker, and ensuring everything we do can be re-used across the squads. 

Key Responsibilities

• Create and maintain the pipelines for publishing code to Azure 

• Oversee and coach squads in intra-day deployments mechanisms 

• As part of the chapter drive the DevOps principles and culture across London Market squads 

• With the aid of the chapter, coach and influence engineers to DevOps maturity 

• Oversee and direct the vendor DevOps and Infrastructure resources 

• Create and maintain Azure infrastructure across all environments 

• Propose and implement time-saving initiatives 

• Create and maintain monitoring at all levels (infrastructure, app, data) 

• Monitor issues and availability and ensure the correct escalation path is followed 

• Monitor performance and propose improvements 

• Implement auto-scaling of resources to meet the needs of the moment 

• Collaborate with all London Market Chapters 

• Help to commoditise cloud services where possible 

• Identify engineering limits, bottlenecks and tipping points before they’re reached 

Person Specification 

Mandatory skillset:

• Experience of working as an engineer, working on solutions in Azure or hybrid cloud. Preferably with Azure DevOps. 

• Experience with Terraform and Azure Resource Management Templates 

• Experience setting up and working with Puppet and Azure DevOps pipelines 

• Knowledge of Cloud native, microservices, containerized systems, preferably with Kubernetes 

• To have a strong desire for continuous improvement and an Agile way of working  

Ideally in addition:

• Commercial hands-on software delivery, including either implementation and on-going systems administration experience in a previous role using a variety of technologies, or, build and deployment engineering with modern practices 

• Sound experience in identifying, implementing and maintaining IT solutions / systems in regulated markets / industries 

• Proven accountability for delivering technical components of both IT or commercial projects and on-going “BAU” programmes 

• Ability to work as part of a small team that is part of a larger product division 

• Proven communication and presentation skills 

• Comfortable in a rapidly changing environment 

• Able to articulate on processes and tools utilized to ensure quality, stability, performance, scalability, deployment, security, maintenance and documentation 

• Knowledge and understanding of latest trends in DevOps methodologies, processes and tools, as well as emerging solutions and ability to apply them when appropriate 

• Previous experience of application support and operations – understanding how to troubleshoot system issues and find a pragmatic solution in a timely manner 

• A strong interest and awareness of all cloud providers and their services 

• Some knowledge of the Insurance Market with Lloyd’s market experience particularly useful 

• Creative, proactive, logical and innovative – you do not accept the status quo – and will push hard for innovation and automation 

• Highly results driven, with the energy and determination to succeed in a very fast paced environment where the pace of response is critical to success