Director, Collections Management

About the Role

Caribou is looking for an experienced individual with 10+ years of auto loan servicing experience especially as it relates to all aspects of delinquency management, collections, re-marketing and deficiency management . You will be responsible for working closely with the servicer management to build a successful third party auto loan servicing platform and managing all aspects of loan collections. You will also be responsible for building a team of professionals who are experienced in delinquency and collection processes. 

• Assist in the selection of a third party servicer with best in class delinquency, collection and remediation services, including re-marketing 
• Attend third party servicer due diligence 
• Recommend servicer
• Prepare and present detailed workflows between servicer and caribou
• Identify and ensure all delinquency and collection processes are compliant with all 50 states regulations
• Work closely with product teams and lenders/investors to implement delinquency and collection strategies acceptable to lenders and Caribou
• Participate in the  process to review all agreements and documents with legal and compliance
• Work with technology and engineering teams to identify and implement system requirements
• Work with servicer manager and lending product teams to pitch service offering
• Oversee the portfolio reporting process as it relates to delinquency and collection reporting
• Able to hire and build and manage teams

About You

You’ve been a successful servicing professional in the auto finance servicing business working for banks, finance companies or other startups. You are proactive, built and managed teams and are able to work at a high growth startup. You:

• Have extensive experience with engaging and building and overseeing third party auto or other consumer product servicer platforms. 10+ years preferred
• Deep understanding and experience with various stages of consumer servicing requirements especially as it relates to delinquency and collection management
• Comfortable working with various systems
• Up to date with the basic regulatory and legal requirements related to consumer loan servicing
• Familiar with servicing requirements for capital markets and securitization products
• Strong project management skills
• Strong management skills and directing others
• Strong process management experience 
• Strong communication (verbal and written) skills
• Able to problem solve
• Team player 
• Able to work with company wide teams
• Are fun, energetic, values-driven, and want to be part of building something great

• Competitive base salary of $175K- $195K
• Equity in a high growth startup
• Fantastic health, dental, vision, and mental health insurance, where we cover 100% (yes, 100%!) of the premium for you and your family, and a generous PTO plan
• Company-paid for short & long term disability insurance and basic life insurance 
• Optional benefits include HSAs, FSAs, voluntary life insurance, and pet insurance
• This role can be based out of Caribou offices in Washington, DC or Denver, CO. Alternatively, this role may work remotely from a state where Caribou operates*. However, this role will require attendance at occasional in-person team meetings. As a result, candidates must be fully vaccinated against COVID-19 to be eligible for this position.