Director - Data & AI

At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.

The Analytics Practice relies on Data Science Data Engineering and Marketing Analytic team members to equip our clients with the leading tools and data-driven insights needed to personalize and fuel exceptional experiences (CX) for their customers.

As the Director Data & AI working remotely in Canada except Quebec you will serve as senior subject matter expert in the data & analytics space for clients with the aim of crafting customer value maximizing growth or improving the business performance of our clients. The Director Data & AI role is a highly visible and strategic position where you will have the opportunity to develop a compelling vision for bringing actionable AI/ML solutions to our clients and advancing their digital transformations.

What you'll be doing

• Serve as senior subject matter expert in the data & analytics space for clients with the aim of crafting customer value maximizing growth or improving the business performance of our clients.

• Advise and partner with clients to solve their business problems with cloud-based modern data architectures and advanced analytics.

• Develop a compelling vision for bringing actionable AI/ML solutions to our clients and advancing their digital transformations.

• Develop Data and AI products to advance and enable the key mission outcomes for our clients.

• Work closely with the sales and delivery teams to run pre-sales efforts and engagements.

• Collaborate on business development activities as a domain specialist for the Data and AI team across a variety of clients and industries.

• Drive overall growth of practice through a combination of business development talent management oversight of delivery work and thought leadership.

• Develop proposals presentations statement of work (SOW) and proactively recommend strategies to grow the data & analytics practice presence in existing accounts.

• Proactively identify internal and external dependencies issues scope changes and progress against project plan

• Review select and integrate next-generation technologies into the architectural strategy as needed.

• Develop and expand our knowledge base and best practices for delivering data products

• Perform key leadership and mentorship role in the areas of advanced data techniques including data architecture data integration data governance ML and implementation in cloud-based and hybrid architectures.

• Build and lead high-performing agile teams.

• Devise talent strategy for the team – identify resource gaps or inefficiencies build hiring plan recommend promotions and manage performance for consistency with the needs and vision of the department.

What you'll bring to us

• Bachelor’s in Computer Science Engineering or other quantitative field with significant leadership experience

• 15+ years of demonstrated experience within data & analytics.

• 5+ years of experience in the consulting industry including technical pre-sales expertise.

• Experience in partner selling pipeline development Go-To-Market strategies and management skills with attention to detail.

• Experience leading teams of data engineers data scientists and data storytellers on large-scale data projects.

• Experience working on public cloud environments (Azure GCP AWS) and associated deep understanding of Data and ML tools offered.

• Strong fundaments in data structures algorithms automated testing object-oriented programming performance complexity and implications of architecture on software performance

• A proven track record of using quantitative analysis to impact key business or product decisions.

• A solid grasp of common statistical applications and methods (A/B tests and multivariate experiments probabilities regression)

• Understanding of Agile Software Development Lifecycle and project planning/execution skills

• Desire to thrive in a constantly innovating and changing environment.

• Strong skills in team leadership and networking ability to work across multiple organizations to accomplish diverse goals.

• Exceptional presentation written and verbal communication skills.

• Proven ability to understand the long-term ('big picture') and short-term perspective of situations.

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About Us

TTEC Digital and our 1800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000+ employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.

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