Director, Product Design

Pearl Health is restoring the independence and joy of practicing medicine for doctors in the United States. Our healthcare system has burdened our doctors with too much process, while removing them from what they do best: caring for those we love most. We launched Pearl Health because we believe primary care providers, armed with the proper tools and resources, can have an outsized impact in achieving high-quality, affordable healthcare. We foresee a shift to an increasingly value-based future where physicians and provider groups will participate in the value they create for the healthcare system and will increasingly require proper tooling, information systems, capital support, and technology to succeed in these models.

We are a team of physicians (Groups), practice-enablement experts (VillageMD, Steward, Stellar), technologists (athenahealth, TrialSpark, Flatiron Health) and health plan leaders (Oscar, Clover, Centivo) who believe that primary care providers (PCPs) are the key to the United States' future health.  Today, we support over 100 providers in value-based Medicare models and are on track to substantially increase the Medicare population we will be responsible for managing with our physician partners for 2023 (+$300M of Medicare benchmark risk). Our investors include Andreessen Horowitz and AlleyCorp.

Our product team fuels our innovation tracks, combining years of experience and unique knowledge of each team member to reshape the way people receive and provide healthcare. Design takes on the form of research, information architecture, clinical experience, patient experience along with user interface design to create an engaging highly consumable product.

And that's where you come in... 

We are seeking a talented Director of Product Design, with a track record of helping start-ups discover their users’ needs and designing innovative product solutions that address those needs.  You will contribute to our future product vision as we take on the bold mission of enabling primary care physicians to succeed in taking on risk in the value-based world, and your work will be a core strategic asset of our company as we create our foundational product experiences.  Our user experience bar is high - we know that we need to earn the engagement of our clinical and administrative physician practice partners.

You are a strategic and analytical thinker who has mastered the ability to create engaging, effective, and delightful product experiences. You are equally adept working on high-level strategic projects and obsessing over every detail of a new design.  You are willing to roll up your sleeves and work alongside Product Management , User Research, and Engineering in product execution, as well as build out and manage your own team as Pearl’s footprint grows.   Most importantly, you are passionate about improving the lives of primary care physicians and their patients as the US continues moving towards value-based care.

• Work across all stages of the user experience process (problem validation, user research, ideation, concept development, solution validation, wireframing, prototyping, final visual design) as we stand up our initial product experience
• Develop a deep understanding of our users through both qualitative and quantitative approaches
• Infuse our product experience with best-in-class usability and design, ensuring we define and maintain a high bar for our user’s experience 
• Advocate for product design and the comprehensive user experience, knowing when and how to make trade-off decisions about project scope against business goals as we launch our initial product
• Advance the discipline of product design within the organization and with partners and clients
• Stay scrappy while growing and leading a design team as we scale
• Work effectively with internal stakeholders, supporting other functions in the communication of our existing and future product capabilities as needed

• Eight or more years of industry experience operating as an end-to-end multidisciplinary product designer, possessing solid capabilities across a range of design disciplines and a strong portfolio of previous work product
• 1-2 Years leading and mentoring Product Designers
• Experience working in an early stage startup, with the willingness and ability to work on a project from the earliest stages (research, discovery, and validation) through to buildable design with demonstrated business impact
• Expert in design best practices, including how to optimize and grow a Product Design function
• Expert-level experience with design and prototyping tools (Figma, Sketch, Invision, etc.)
• Exceptional track record collaborating with partner leaders in Product Management, User Research, and Engineering
• Behavioral design experience a strong plus
• Healthcare experience a plus, and a passion for improving the lives of primary care physicians required
• Willingness to travel for internal company meetings and customer site visits as needed
• Bachelor’s degree or equivalent work experience

We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Our definition of diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. We believe all of our colleague’s points of view are integral to our success, and that inclusion is everyone's responsibility and a cause of beautiful things. 

We welcome candidates from all backgrounds and are committed to a fair hiring process free from discrimination and focused around problem solving, improvement, and mutual empowerment.

We are a remote-first company, with concentrations of team members at our NYC headquarters and in the Boston area.  While the world is in lockdown, we’re all working remotely, but hope to facilitate more in-person time as the Covid situation improves.  We expect a large part of our workforce to remain remote after the pandemic ends. 

If a resume is submitted to any Pearl Health employee by a third party without a valid written and signed search agreement, it will become the property of Pearl Health and no fee will be paid, irrespective of whether the candidate is hired. 

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