Director, Technology Compliance Management

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
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Job Description
About Digital Technology
We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.
Ultimately, we strive to make the world work better for our employees and customers-when you work in ServiceNow Digital Technology, you work for them.
About this role:
The Director of Technology GRC will be responsible for developing and implementing a comprehensive GRC program for the organization's IT environment. This includes ensuring compliance with all applicable IT regulations, such as SOX-404, SOC I & II, ISO, and various other Technology standards. The Director of Technology GRC will also be responsible for partnering with the Technology Risk Management team and supporting the wider organization in designing and implementing governance functions such as leadership and executive reporting and engagement, ServiceNow IRM adoption strategy, risk and compliance management committees.
What you get to do in this role:

• Establish a new IT compliance and governance function to meet the needs of a new but important Technology GRC team within ServiceNow's Digital Technology (DT) organization.
• Develop the wider Technology Compliance program and drive communication, socialization, and training to the wider organization.
• Develop and manage new certification ingestion process for incoming Technology standards or regulations to meet US, commercial, and government/public sectors, as well as, global regulatory mandates to support business expansion and M&A activities abroad.
• Drive efficiency in the compliance processes through automation, use of AI, and rationalizing of manual controls.
• Develop strategy and steer implementation of ServiceNow platform adoption roadmap of Integrated Risk Management (IRM) module as a single-source-of-truth system for the company.
• Establish the technology policy governance office to support the DT organization.
• Oversee the SOX-IT portion of the ServiceNow SOX compliance program and partner with IA, Finance, Security, and other stakeholder teams in the annual execution of the program.
• Establish and guide risk & compliance management committees and forums internally within the DT organization at CIO and executive SVP level to drive awareness, but more importantly, to establish rigor and oversight of internal operations.
• Represent the DT organization in support of IT compliance efforts across the wider ServiceNow enterprise.

Qualifications
To be successful in this role you have:

• 12+ years of related experience, with at least 5+ years of hands-on management experience in the Technology Governance Risk and Compliance field.
• Experience with Government and Regulated Markets mandates including regulator management and interaction is a plus.
• Deep understanding of certification and attestation programs including SOX-404, SOC I&II, ISO standards, HITRUST, Singapore MTCS, and Australia IRAP
• Strong understanding of Federal compliance certifications and requirements such as NIST 800-53 and FedRAMP is a plus.
• Demonstrated ability to build out scalable compliance systems and processes for complex environments and regulations.
• Demonstrated ability to build and guide product development and implementation of GRC tooling.
• Deep understanding of GRC fundamentals, methodologies, and industry best practices
• Self-motivated, self-directed, and able to thrive in a fast-paced environment with a passion for making an impact.
• Ability to work across the organization to evangelize and influence company IT compliance and governance efforts.
• Demonstrated ability to interface successfully with customers and engineering teams in critical and difficult audits and conversations.
• Strong management skills, strategy, analytical, problem solving, decision-making; and ability to work under minimum direction.
• Prior experience at a SaaS, PaaS or IAAS Cloud company.
• Master's degree or related experience; certifications highly regarded.
• Willing to travel up to 25%+ is required.

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Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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