Dynamics 365 CE Tech BA

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Role Description

Role : Dynamics 365 Business Analyst
Location: New York, NY, USA

Skills Required

• MS Dynamics 365 CE/CRM with knowledge in Financial Services (Banking).
• Strong understanding of the capabilities of D365 Sales, Service, and Power Apps.
• Experience in designing Security Models, configuring Workflows, Power Automate, and Business Rules.
• Expertise in data analysis and validation using CRM Dynamics configuration rules.
• Exposure to Workflows, Plugins, Form Customization, and CRM Administration.
• Proficient in requirement gathering and analysis, conducting workshops to engage both business and technical stakeholders for driving requirements and design.
• Facilitating the review and approval of requirements from all stakeholders.
• Good understanding of MS CRM and third-party integrations using middleware for both real-time and batch integrations.
• Experience in writing user stories, conducting grooming sessions, and story walkthroughs.
• Presenting demos to the Product Owner and other stakeholders for final sign-off.
• Preparation of use case diagrams, UMLs, sequence diagrams, and Visio flows.
• Collaborating closely with the team to define the backlog and determine the sequence of its implementation.
• Conducting impact analysis of change requests on existing business flows.
• Ability to draw logical workflows, analyze problems or requirements, and develop appropriate Acceptance Criteria (AC). Strong critical and logical thinking, with the ability to document ideas in JIRA.
• Experienced in process re-engineering within an Agile SDLC environment.
• Direct client-facing experience, demonstrating a collaborative and team-oriented approach, while also being able to work independently.
• Assisting Product Owners in determining the fitment of change requests into existing business flows without additional development effort.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.