Engineer Intmd Analyst

:Provide quality support of Global testing batch execution and processing in support of our development partners and Testing Organization. Processing the testing batch execution for increased hours of availability, eliminating repetitive failures and driving development resolutions, while ensuring on-line access to increase the Testing and Development time frames for global business projects.

Responsibilities:

• Duties: Batch Operations team analysts are responsible for covering a 24 by 7 support model and including performing the following tasks:
• Execute NA CARDS, NA Legacy Retail, RUSA, Mexico and Go-To Common (G2C) test batch processing under a global batch execution SLA of 12 hours or less.
• Ensure consistency by driving the 12-hour batch processing SLA and Testing environment availability with the future intent to disseminate the 12-hour SLA to all global test SIT/UAT batch executions.
• Support and provide expedient DIT, SIT and UAT batch execution, monitoring and escalation in support of our development partners and business initiatives.
• Support our global partners in monitoring /escalating critical NA CARDS, NA Legacy Retail and Go-To Common (G2C) test batch issues.
• Adhere to global batch execution metrics, processes and procedures for all testing environments under the DevOps support model.
• Adhere to best practices and procedures for all test batch processes and testing environments.
• Support readiness of the global parallel environment to ensure quality of processing and test results.
• Align the SIT batch execution with the UAT phase by eliminating errors in SIT prior to UAT execution.
• Responsible for testing and/or test management support of the Information Technology Plan of Record projects and Information Technology Development Testing on one or more processing/software/operational systems including IBS (International Bankcards System), G2C (Go-To Common), FDR (First Data Resources), TSYS (Total Systems), MVS (Multiple Virtual Systems) and DB2(Data Base Relational System) and one or more platforms including Mainframe, Internet, Client Server and Network.
• This person will develop into a technical resource in the organization and assume accountability for on time delivery of project goals, support of DIT/SIT/UAT testing and execution applicable to their individual and team testing responsibilities. These assets may include supporting the interface between a client segment, vendor and the IT operations functions to ensure the integration of processes, controls and quality improvements throughout the IT testing environment in support of development /our clients.
• Provides testing support for DIT/SIT/UAT, Regression, Test Bed and Conversion projects/major releases is also expected. Support Business Strategies and Policies by understanding testing methodology for effective implementation of the projects/releases to which they are assigned.
• This person will ultimately be responsible for effectively analyzing, identifying, reporting, and escalating technical issues or testing issues as well as recommending resolution of issues. They will also learn and understand different business and system functions used to provide moderately complex proposals/technical solutions for the environment and their team.
• This person must also demonstrate an awareness of the Testing Development Lifecycle, possess a basic understanding of testing executions and processes, an understanding of related platform(s), business knowledge of credit card, banking processes and procedures.
• Interfaces consistently with team members, development, testing project and business partners, and occasionally with Senior Management. They will work to understand the objectives of our customers by understanding their requirements, questioning gaps and inconsistencies.
• Responsible for discovering, analyzing, reporting, and escalating defects as well as facilitating and/or negotiating resolution of issues. They will also be responsible for identifying and implementing improvements to the processes that affect the Development and testing team, and for participating in the identification and implementation of organizational process improvement initiatives.
• The person filling this position must possess a technical aptitude and an attention for detail. The preferred candidate will possess strong problem-solving skills and be able to communicate effectively. They must demonstrate the ability to effectively escalate and assist in resolving concerns escalated to them as well as appropriately escalate concerns to the next level. This person must be able to direct their own work efforts once an understanding and knowledge of the task had been attained and participate in the definition of their processes and responsibilities.

Qualifications:

• 2-5 years of relevant experience in an Engineering role
• Experience working in Financial Services or a large complex and/or global environment
• Project Management experience
• Consistently demonstrates clear and concise written and verbal communication
• Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
• Demonstrated analytic/diagnostic skills
• Ability to work in a matrix environment and partner with virtual teams
• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Proven track record of operational process change and improvement

Education:

• Bachelor's degree/University degree or equivalent experience

Job Family Group:
Technology

Job Family:
Systems & Engineering

Time Type:
Full time

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