Engineering Program Manager

Opportunity 

As an Engineering Program Manager, you will lead strategic projects by mobilizing key team members cross functionally within and outside of the engineering organization. You will be responsible for oversight of your project team’s scope, schedule and prioritization. You will partner with engineers and product managers to drive key initiatives in the engineering domain and deliver them on time, on budget, and with high quality. You’ll coordinate project planning, scoping and execution, facilitate communication up, down, and sideways, and influence decision making for the projects. You’ll participate in leadership discussions on prioritization and escalations on these projects. You’ll be working on some of the most important and foundational projects in

the company, and have the opportunity to make a huge impact on UJET’s success. Every day you’ll be making our services and our processes better and consistent! 

Requirements and Responsibilities 

• 3+ years experience: 

○ Working with leads from Engineering, QA and Product teams 

○ CCaaS or SaaS implementation experience is a plus 

○ Working within an Agile/Scrum SDLC is a plus 

○ Participate in agile processes, e.g. preplanning, planning, daily / weekly standups 

○ Communicating the status of projects and impediments to internal and external stakeholders 

○ Facilitate cross-team coordination, tracking and following up with external dependencies 

• Strong experience in agile practices using Scrum, Kanban, SAFe or LeSS is a plus ○ Proficiency with Jira Agile, Confluence, GoogleDocs 

○ Help engineering and QA team deliver against schedule 

○ Help ensure new releases meet quality targets 

• Project management - solid experience in delivering cross functional projects ○ Track and drive all active projects 

○ Efficiently load and forecast the timing of new projects 

○ Collect team metrics, share with the team, suggest new metrics, and drive improvement using the metrics. 

○ Support the team to improve their technical work by reviewing results and establish lessons learned as well as track the improvement. 

• Help production support teams in making sure the right tickets are brought into the sprint and pushed through to production when needed. 
• Help release management team coordinate environment setups & maintenance, code deployments, and production releases.
• PMI and / or Scrum Master certification - a plus