Enrollments Specialist

About Us

Osmind is a technology services and data company focused exclusively on psychiatry. Mental health disorders are one of the leading causes of death worldwide and are tied to shortening lifespans. Yet we have cause for hope: there have been developments in new psychiatric medications since the first FDA approval in 1954 such as new treatments like ketamine Spravato and neuromodulation. Now there is a growing movement among clinicians patients and researchers to close the gap between this scientific innovation and better real-world care.

At Osmind we serve a network of 800+ independent psychiatry practices across 49 states. We help these clinics effectively provide high-quality care scale as businesses and contribute to research with our purpose-built EHR software solutions clinician community and managed services. Our providers are at the forefront of psychiatry offering innovative interventions and treating some of the highest acuity patients in the country.

Osmind is a San Francisco–based public benefit corporation backed by top investors including DFJ Growth Future Ventures General Catalyst and Y Combinator.

About the Role

We are looking for an Enrollments Specialist to join our growing RCM Operations team. This role is critical in ensuring our psychiatry practices can seamlessly receive electronic payments through our O360 billing platform. As an Enrollments Specialist you will report directly to our Director of RCM and serve as the technical expert for payer enrollment processes ensuring practices are properly configured for ERA and EFT capabilities.

What you'll do

• Perform all electronic EDI payer enrollment tasks required to set practices up on the O360 system for ERAs and EFTs

• Work extensively in our systems to complete enrollment configurations validate settings and ensure successful implementation

• Navigate and complete enrollment-related tasks across various commercial and government payer portals

• Communicate with customers to gather payer portal credentials enrollment forms banking information and other required documentation

• Partner with Implementation Practice Operations and Customer Support teams to provide enrollment status updates and align timelines with go-live schedules

• Escalate complex enrollment issues or delays to the appropriate account owners and leadership

• Track enrollment progress across multiple practices and maintain detailed documentation of payer-specific requirements

• Contribute to process improvements and help build an internal knowledge base for enrollment best practices

What we're looking for

• Excellent English skills both written and spoken

• Ability to work Philippine business hours with overlap for US time zones as needed

• 2+ years of experience performing EDI payer enrollments specifically ERA/EFT setup

• Strong proficiency with athenahealth or similar practice management systems

• Experience navigating major payer portals (Availity Navinet PayerCompass PECOS etc.)

• Exceptional attention to detail with the ability to manage multiple enrollment projects simultaneously

• Strong customer service orientation with patience for working with practice staff of varying technical abilities

• Problem-solving mindset with the ability to research and resolve payer-specific requirements

Nice to haves

• Experience with mental health or psychiatry practice billing

• Experience with project management tools (Notion Intercom GuideCX or similar)