Enterprise AI Experience Mgr

Enterprise AI Experience Manager

Within the Enterprise AI Center of Excellence (AI COE), the AI Experience Manager is a pivotal role focused on optimizing the experience and journey for all stakeholders involved in the model development lifecycle including model owners, model development teams Model Risk Management, Legal, Risk, Compliance (LRC), etc., ensuring that the development lifecycle is efficient, user-friendly, and focuses on the smooth delivery of high-impact AI solutions.

This role requires a deep understanding of AI technologies, enterprise workflow management systems and technology platform development, project management, and customer experience strategies to enhance the efficiency and effectiveness of the end-to-end AI solution development, deployment, and monitoring process.

As an AI Experience Manager, you'll collaborate across teams to optimize the enterprise Model Development Lifecycle (MDLC) platform, ensuring a seamless journey for all AI solution types. Your role involves managing the enterprise AI platform for efficient submission, deployment, monitoring, and integration of AI use cases. This includes refining processes, enhancing communication channels, and ensuring efficient handling of each use case. You'll closely collaborate with AI developers, stakeholders, and end-users to create a user-friendly MDLC process aligned with Enterprise strategy and tailored to the needs of users.

Key Responsibilities and Duties

• Manage the Al Experience platform as the product owner, focusing on efficiency and maximizing its value.
• Develop strategies to optimize Al use case submission and management process addressing any inefficiencies.
• Ensure alignment of use cases with Enterprise strategy and AI standards and policies, coordinating with development teams for smooth integration.
• Establish efficient communication channels and protocols for submitting, tracking, and reviewing use cases.
• Implement mechanisms for automated use case feedback, notifications, and efficient model management.
• Partner with leadership to align roadmap priorities with broader enterprise and Al strategies and collaborate cross-functionally for continuous enhancement of the AI platform.
• Organize training sessions for users and development teams on use case submission and standard operating processes.
• Define metrics for evaluating the Al Experience journey and user feedback to enhance the overall experience.
• Drive the development of Al Experience framework features to enhance efficiency and business outcomes.
• Resolve exceptions and escalations related to use case and model journeys in collaboration with cross-functional teams.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

9IC

Minimum Requirements:

• At least 2 years of experience as product owner/manager for data Science or AI/ML
• At least 2 years of experience leading and supervising ML/AI solution projects in team settings

Preferred Qualifications:

• Experience in developing and deploying cloud-based solutions with

  a focus on AI/ML with proven track record of building robust and scalable ML pipelines and model production.

• Demonstrated experience with cloud platforms like AWS, Google Cloud, or Azure.
• Demonstrated work experience with MLOps practices and tools for seamless model development, deployment, and monitoring (CI/CD).
• Demonstrated knowledge of AI and/or Machine learning concepts, and frameworks.
• Familiarity with front-end and back-end technologies such as JavaScript, Python, HTML, CSS, and relevant frameworks.
• Familiarity with containerization technologies like Docker and orchestration tools like Kubernetes.
• Excellent communication and collaboration skills.
• Ability to work in an Agile/Scrum environment

Related Skills

Adaptability, Collaboration, Communication, Consultative Communication, Executive Presence, General Risk Management, Influence, Problem Solving, Program Management, Project Management, Relationship Management, Stakeholder Engagement

Anticipated Posting End Date:

2024-03-15

Base Pay Range: $122,600/yr. - $203,900/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

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