IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments the explosion of data digital automation and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.
Your ability to be creative a forward-thinker and to focus on innovation that matters is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.
IBM's product and technology landscape includes Research Software and Infrastructure. Entering this domain positions you at the heart of IBM where growth and innovation thrive.
Investigate client-reported issues and technical questions using tools such to read system logs trace analysis and system diagnostics. These issues may arise from product defects incorrect usage or misconfigured environments and require methodical analysis to identify root causes and deliver effective solutions. Collaborate with global teams and interface directly with clients to drive issues to resolution. Participate in off-shift and weekend duty rotations as needed to support clients operating in global time zones and to ensure timely resolution of high-impact issues. Contribute to product improvement by identifying design deficiencies reporting product defects and recommending enhancements that improve reliability and serviceability. Continuously develop technical expertise in your assigned specific area of Hardware Support Product offerings staying current with new product releases tools and procedures to support evolving client needs.