Introduction
Are you passionate about solving technical problems and helping others succeed? IBM Software Support is looking for curious driven and customer-focused engineers to join our team of Technical Support Engineers. As a support engineer you’ll gain hands-on experience supporting a wide range of IBM software solutions while learning from industry experts and contributing to real-world client success.
Why Join IBM Support?
- IBM Support is a cornerstone of client success known for:
- Industry-leading customer satisfaction.
- 24x7 global availability and proactive engagement with our clients.
- Secure data handling aligned with global standards.
- Expertise and efficiency powered by AI tools like watsonx and copilot.
- A culture of learning collaboration and innovation!
Your role and responsibilities
As a Technical Support engineer you will:
- Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
- Analyze diagnostics help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM.
- Create and update knowledge base articles to share insights.
- Educate clients on product usage and best practices.
- Work with Engineering and Product teams to improve IBM solutions.
- Participate in proactive support activities such as upgrade planning and product adoption.
Required education
High School Diploma/GED
Preferred education
Bachelor's Degree
Required technical and professional expertise
- Bachelor’s degree in Computer Science Computer Engineering Artificial Intelligence or a related field.
- Strong communication skills and a passion for customer satisfaction.
- Familiarity with Windows/Linux operating systems.
- Basic understanding of troubleshooting and problem resolution.
- Fluent in English.
Preferred technical and professional experience
- Experience within customer service teams.
- Exposure to programming languages like Java Python etc.
- Understanding of software development concepts and system integration.