Field System Infrastructure

As an IT Field System Infrastructure working for Taylor Morrison you will be responsible to provide hands on technical support to the division office and surrounding sales and construction sites. (60% field work/ 40% Infrastructure work)

We trust that as the IT Field System Infrastructure you will: (responsibilities)

• Management of remote sales office setups/closures.
• Remote and onsite support of software/hardware for remote sales and construction offices.
• Network/email account setups
• User Account Maintenance
• Active Directory/GAL Maintenance
• Network password resets
• Password resets in Newstar/Sales Profiler
• IT Exit Form Process/Tracking Remote Desktop Protocol (RDP)
• RDP session resets
• RDP published application setups/troubleshoot/support
• Management of Mobile Devices
• Computer, iPhone and iPad support and inventory
• Smartphone support
• All technology aspects of divisional office Installs and moves
• Management of Printer and Copier installations, moves and leases
• Network Copier/Scanner support/setup on network
• Resolve MS Office & various software issues
• Troubleshoot basic through advanced hardware issues
• VPN hardware/software troubleshooting
• Digital Sales Office management and support
• SharePoint document updates/postings
• Manage conversions and upgrades as scheduled
• Coordinate with Local tech support companies for issues that cannot be resolved via the phone
• You are willing to perform other duties as assigned
• Provide exemplary customer support while addressing customer concerns
• Root cause complex technical issues and coordinate resolution with appropriate team
• Manage domain join process on all Taylor Morrison computers
• Maintain current approved image on all Taylor Morison computers
• Manage the installation of Multi Factor Authentication to all divisional users' mobile devices

About you:

• Bachelor's degree in computer science and/or 5+ years hands on experience in network, hardware, software administration and telecommunications with remote support experience
• Professional experience with Windows 10, Office 2010, 2013, 2016, O365
• Professional experience with wireless communications and VPN technologies
• Proficiency in iPad tablets/Dell Laptops and various other models of PCs/Tablets
• LAN/WAN (Meraki proficiency) configurations and operations

• Knowledge of Cisco network equipment to include Routers, Firewall and Switches
• Clear understanding of protocols and the ability to configure and troubleshoot them
• (TCP/IP, DNS, WINS, DHCP, EIGRP, SNMP, SMTP, FTP, VPN, BGP, Network Monitor etc.)

FLSA Status: Non-Exempt

Will have responsibilities such as:

• This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.

Essential Functions:

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Report to Division/Corporate Office/Community daily and adhere to schedule
• Ability to access, input, and retrieve information from a computer and/or electronic device
• Ability to have face to face conversations with customers, co-workers and higher level manager
• Ability to sit or stand for long periods of time and move around work environment as needed
• Ability to operate a motor vehicle if applicable
• Comply with company policies and procedure

Physical Demands:

• Must be able to able to remain in a stationary position up to 50% of the time
• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.