Financial Operations Representative

Description

Are you a strong Customer Service/Financial Specialist with billing experience? Then consider a career with Liberty Mutual on our Safeco Billing Operations Billing Team!

In this role you will provide customer service support to our internal CSRs that directly assist internal agents on billing matters. Working in a fast-paced environment you will answer phone interactions and will be responsible for any additional tasks and reports to be completed daily. You will perform routine and advanced calculations balancing and provide educational responses to assist CSRs with answering escalated customer inquiries. You will also use problem-solving and independent judgment skills impacting billing decisions and activities.

Department Hours are Monday – Friday from 8:00am EST – 8:00pm EST any applicant would need to be available to work all shifts within department hours.

Responsibilities:

• Provide exceptional customer service by communicating via telephone and in writing with key stakeholders regarding billing inquiries and service requests.

• Handle inbound call interactions daily

• Answer billing questions while researching and troubleshooting issues.

• Educating stakeholders on billing practices and standard work.

• Foster a team environment exercising the core capabilities to drive cohesiveness.  Actively listen to customer requests and inquiries.

• Evaluate and make decisions regarding billing exceptions within department guidelines.

• Manage and utilize time effectively as well as assist others within the unit to ensure department meets required service levels.

• Monitor compliance and fraud with policy and procedures; identify trends in activities and outcomes.

• Collect compile prepare and analyze data from multiple financial systems including external systems for payment information and other financial transactions.

• Prepare and input financial transactions and data into Excel and other tools for various operating reports.

• Perform special projects and additional duties assigned by management.

Qualifications

• High School diploma required; Associates degree in business or accounting preferred.

• A minimum of 2 years of relative work experience.

• Strong math and communication skills as well as excellent customer service skills are required.

• Ability to identify and resolve issues and present information in a clear manner.

• Strong knowledge of Safeco Billing Systems with an appetite to learn other systems.

• Proficiency in Microsoft Tools.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills experience education certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual our goal is to create a workplace where everyone feels valued supported and can thrive. We build an environment that welcomes a wide range of perspectives and experiences with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits workplace flexibility professional development opportunities and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture which supports every individual to do their best work. Together we cultivate a community where everyone can make a meaningful impact for our business our customers and the communities we serve.

We value your hard work integrity and commitment to make things better and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race color national origin sex sexual orientation gender identity religion age disability veteran's status pregnancy genetic information or on any basis prohibited by federal state or local law. Fair Chance Notices

• California

• Los Angeles Incorporated

• Los Angeles Unincorporated

• Philadelphia

• San Francisco