Front Office Manager

Overview: Omni Amelia Island Resort & Spa At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities. Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.Job Description: To work closely with Director of Front Office and Front Office Manager and staff to ensure maximum Front Office operating efficiency.Responsibilities: • Handle all training with associates to ensure Omni Standards. • Communicate with all department managers on continuing basis. • Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. • Be very familiar with the hotel computer system for training maintenance and trouble shooting. • Complete weekly supply inventories to ensure adequate pars of such. • Complete rate discrepancy report and make needed changes. • Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc. • Prepare group information sheets. • Complete check-out with balance report. • Complete credit check daily. • Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities. • Assure knowledge and training of Marketing Programs of company and hotel. • Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.Qualifications: • Previous luxury hotel experience strongly preferred within Guest Services or Front Office • Previous Front Office Leadership experience required. • Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. • Ability to stand for the entire scheduled shift. • Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. • Knowledge of Property Management Systems and related computer programs • Strong knowledge of Microsoft Office Software Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email [email protected].