Group Air Specialist - Remote

About Us

We believe in better.

We believe that better culture, better benefits, and better solutions lead to achieving the best results. We help companies WIN by engaging their employees, partners, and customers with our future-proofed travel and events, incentives and recognition, and marketing services, programs. Bottom line: workplace engagement is kind of our thing.

We practice what we preach.

A rewarding workplace isn't just for everyone else-- it's for us as well! Our employees are the center of our workplace solar system, and we know that the greatest way to boost our company, is to invest in our employees, first. We're proud of the work we deliver and the people who make it happen. Anyone can give you good. We are ready to give you better. Join our team and achieve your best with us!

Overview

The Group Air Specialist is responsible for providing customer service for registration and airline reservations/ticketing while managing financial and hourly budget for meeting and event programs. Aiming to exceed client and individual attendee expectations while improving program efficiencies.

Scope of Work

• Act as Air Lead on assigned programs which includes answering phone calls and responding to email messages from program travelers within required SLA
• Display up-to-date knowledge of Cvent and Apollo GDS, including Profiles, Scripts, Galileo Groups and Queue maintenance
• Book and issue airline tickets, both domestic and complex international routings that comply with specific program requirements and individual traveler's needs, utilizing scheduled air, blocked space, charters, discount contracts, and private fares
• Advise and collect credit card information due for personal travel by attendees, buy-ins and activities.
• Consult with attendee and book pre/post travel extensions as requested
• Partner with Customer Xperience Specialists, Event Managers, Purchasing & Design, and Air Purchasing to ensure adherence to all pertinent program information
• Exchange and refund airline tickets as required
• Manage all PreTrip mailing documents as it relates to air travel, i.e., ViewTrips
• Create custom reports, including Arrival/Departure Manifests and, if needed, report analysis for loaders, greeters, and riders
• Manage attendee registrations by updating Cvent with requested changes, adding detailed notes as needed, and managing roommate pairings as well as registration system charges, changes, etc.

Knowledge, Skills, and Abilities

• 4 year degree and/or minimum 3 years travel agency experience preferred
• Apollo Global Distribution System (GDS) knowledge
• Preferred knowledge of Cvent Registration System
• Excellent customer service skills
• Strong attention to detail
• Proficient in Microsoft office, Excel, and Outlook
• Preferred knowledge of the meeting/group travel industry
• Some travel may be required

What You'll Love About Us

• Great Company Culture. Our values don't sit on a shelf collecting dust, we use them in all we do! They're so awesome, we even created an employee recognition program surrounding them. Ask us about it!
• Rest and Relaxation. 3 weeks of vacation, 10 paid holidays, paid personal days, and 1 full day dedicated to serving your community.
• Make an Impact. We care about your growth and development! Your ideas and voice are important to us, regardless of your position or background.
• Health Benefits. Medical with HSA and FSA options, dental, and vision. Employee health is one of our top priorities! We offer a free health and wellness program, and we reimburse a portion of your gym fees (ask us about this!).
• Prepare for the Future. 401(k) with a generous company match, and both legal and life insurance.
• Educational Benefits. Interested in furthering your professional development? We can help cover some of the costs!
• Give Back. Opportunities to get involved through our donation platform, One10 Cares.
• Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location