Handpiece Technician

Job Description

Job Title: Handpiece Technician

Department: BA International

Reports To: Workshop Manager

Location: Northampton

Overview:

The Handpiece Technician will be responsible for the timely quotation, assessment and repair of Dental Handpieces. You will need to liaise with customers to provide feedback and ensure that all repairs are carried out to a high standard.

Job Responsibilities:

The role holder will be expected to be responsible for the following:

• Repair, quote and assessment of dental handpieces.
• Managing daily workload in a timely manner. Supporting our 24hr turnaround commitment
• Contacting the customer if required, with feedback on the repair or repair cost.
• Ensure all job sheets and paper work are filled out correctly.
• All repairs carried out to high standard.
• Develop a working understanding of handpieces and their uses.
• Monitor all outstanding work and follow up as necessary.
• Assist in booking work in.
• Liaise with internal and external customers.
• Deal with customer queries.
• Be available for offsite OEM training in the UK or abroad.
• Participate in special projects and perform other duties as required (including but not limited to manning exhibition stands, wherever they may be).
• Internal Training

Some sales will be required but full training will be given

Job Skills & Experience Required:

To succeed in this role, you will need the following:

• Basic working knowledge of software systems: Windows as a minimum.
• Mechanical background.
• Commercial awareness

Person Specification:

We believe the type of person best suited to this role will:

• Be resourcefulness
• Have quality workmanship
• Excellent communication and interpersonal skills
• Team player, demonstrating reliability and trustworthiness
• High level commitment to customer service
• Excellent organisational skills

Our benefits include:

• A competitive salary
• 25 days holiday a year, with ability to buy up to 5 days holiday each year
• Life Insurance
• Cycle to Work scheme
• Subsidised gym membership
• Access to Health & Wellbeing Apps
• Employee discounts
• A hybrid, flexible working culture

About Henry Schein:

At Henry Schein, our mission is to provide innovative, integrated health care products and services; and to be trusted advisors and consultants to our customers - enabling them to deliver the best quality patient care and enhance their practice management efficiency and profitability.

We know that our Team Schein Members (TSMs) are integral to bringing our mission to life and our success has been built on the commitment of Team Schein, a highly motivated and diverse group of professionals who are dedicated to meeting the needs of our customers. Every TSM shares a singular focus, fostering an environment that allows each of us to achieve our goals.

Henry Schein offers a diverse range of career opportunities, and we firmly believe that by fostering an environment built on ethics, open communications, mutual benefits, creativity, and recognition of the contributions of all TSMs-at all levels-we can help ensure that our best years are yet to come. As such, we are proud to be an equal opportunities employer and our integrated approach to diversity and inclusion ensures success by cultivating our Culture, recruiting, and retaining diverse Talent, supporting our Marketplace, and continuing our commitment to Society.

As a business we are committed to fulfilling our responsibilities as a Corporate Citizen, and we've been recognised for nine consecutive years by Ethisphere as one of the Worlds Most Ethical Companies.

Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.