Helpdesk Manager

Req ID: 217816

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Manager to join our team in Oklahoma City, Oklahoma (US-OK), United States (US).
• Leads a larger helpdesk team responsible for maintenance of complex hardware / software systems.
• Leads a team who support and maintain more complex computer and network systems.
• Establishes budget goals and objectives for assigned area.
• Communicates across functions and teams with various levels of leadership throughout the organization.
• Assists in defining standards, guidelines, best practices and metrics.
• Provides regular reporting of metrics including recommendations to improve performance.
• May manage both individual contributors and supervisor(s) within department.
• Monitors and assists leadership in the implementation of key initiatives that improve business processes and client service delivery

Communicates across functions and teams with various levels of leadership throughout the organization Assists in defining standards, guidelines, best practices and metrics.

Provides regular reporting of metrics including recommendations to improve performance.

May manage both individual contributors and supervisor(s) within department.

Monitors and assists leadership in the implementation of key initiatives that improve business processes and client service delivery

Communicates across functions and teams with various levels of leadership throughout the organization Assists in defining standards, guidelines, best practices and metrics.

Provides regular reporting of metrics including recommendations to improve performance.

May manage both individual contributors and supervisor(s) within department.

Monitors and assists leadership in the implementation of key initiatives that improve business processes and client service delivery

#LI-MIWS
#INDICS

For more information email [email protected]

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma
Job Segment: Help Desk, Information Technology, Cloud, Consulting, Manager, Technology, Management