Hospital Call Center Representative

Job Description: The Patient Access Rep II performs all admissions activities for pre-admit and face-to-face registration of patients presenting to Admissions and/or outpatient areas for treatment. Facilitates patient access to Medical Center and secures all demographic and financial patient registration information, including the following: Registration, Pre-Registration, government and non-government insurance verification, eligibility verification, Workers Compensation eligibility, and securing cash deposits (co-pays, deductibles, cash packages). Demonstrates the ability to perform job duties and interact with customers with sensitivity & attention to the patient population(s) served. Provides superior customer service through all personal and professional interactions with all customers. SKILLS REQUIRED: Two (2) years of healthcare experience working in Patient Access or Revenue Cycle department, physician office, healthcare insurance company, and/or other revenue cycle related roles required. EPIC Experience required- must know how to schedule in EPIC! Experience answering multi-line and high-volume telephone calls in a healthcare call center environment Years of Experience (minimum): 2 years Job Type: Contract Pay: Up to $24.00 per hour Expected hours: 40 per week Experience: • Epic: 2 years (Required) Work Location: In person