At IBM Human Resources & Talent Transformation we reimagine the way people work by combining AI data and human centred design. Our teams help close skill gaps modernize HR models and create engaging employee experiences at scale. Working in HR at IBM means bridging technology and people. Streamlining processes driving agility and enabling leaders and employees to thrive. You’ll collaborate across the business to shape the future of work. With continuous learning career growth and a culture built on empathy and innovation IBM offers the opportunity to make a real impact on organizations and people worldwide.
Team HR Partner
Your Role and Responsibilities as a Team HR Partner:
This role is designated to support First Line and Upline Managers eligible for pooled support via the AskHR digital layer as well as to engage in proactive activities aimed at enabling managers and transforming HR support. The Team HR Partner should be an ambassador for the new HR model to deliver business growth efficiently and effectively. They should have a passion for learning sharing expertise and coaching as well as a desire to provide the best client experience possible. Their responsibilities may include:
- Engaging with managers on complex cases via AskHR providing leadership coaching and ensuring a delightful client experience from start to resolution.
- Coordinating with HR functions on the deployment of manager enablement of HR offerings.
- Enhancing the AskHR digital layer through Chatbot training and new content addition.
- Co-creating the transformation of HR offerings and the client experience via elimination simplification and automation.
- Building expertise across all HR offerings while developing deeper knowledge in one or more offerings.
- Understanding business context and BU specific talent strategies working on ad-hoc requests as needed.
- Collaborating as one HR team working across different business units HR functions markets and geographies.
- HR Knowledge: At least 1 year of HR experience in a generalist or specialist role or equivalent education/certification in HR.
- Collaboration skills: Ability to partner and collaborate across teams business units and client support functions in support of programs or initiatives.
- Communication & Presentation: Excellent written and oral communication skills ability to communicate clearly and effectively through in-person interactions Webex Slack Box PPT etc.
- Passion for learning and continuous development as well as commitment to sharing expertise with colleagues.
- Problem solving capability: Analyze situations anticipate potential problems and future trends assess opportunities impacts and risks. Develop and implement solutions.
- Project and time management skills: Strong ability to work independently to proactively manage and prioritize projects.
- Client Focus: Experience in a customer or client-facing environment. Ability to utilize active listening skills leverage data and resources create trust-based relationships and provide coaching in order to exceed expectations and deliver delightful client experiences.
Required Education: Bachelor’s Degree
Language Expertise: Japanese N1 level certification (Japanese reading professional level writing and speaking) and Professional English
- Advanced knowledge and demonstrated success across different HR domains such as: talent performance management employee and labor relations engagement compensation etc.
- Demonstrated skills in Business Acumen Leadership Development Performance Coaching and Data
Preferred Education : Master’s Degree