Implementation Engineer

About Finch

We are on a mission to empower innovators to access the global employment ecosystem and connect the world's employers under a single API. To do this, we're looking for individuals who think about problems holistically and in-depth, who are relentlessly curious, self-starters, and determined to drive ideas from inception through to completion.

Finch is a Series B company backed by a fantastic set of firms, angels, and our developers including General Catalyst, Menlo Ventures, Homebrew, BoxGroup, YCombinator, Charley (1st business hire at Plaid), Sima (ex-Head of Biz Dev at Plaid), Henrique + Pedro (co-CEOs at Brex), Jeff + Wayne (co-CEOs at Digits), Immad (CEO at Mercury), Sam (CEO at Vouch Insurance), Karim (CTO at Ramp), and more.

About Our Team

We're a team of problem solvers who aren’t afraid to challenge assumptions. We value velocity, curiosity, empathy, and diverse perspectives. Everyone on the team is excited about the scope of the problems we address and the potential impact our work can have on the global workforce. We realize that the value we provide comes with great responsibilities, and therefore make security and privacy our highest priorities. 

We come from a diverse set of backgrounds and each member brings different skills to the group. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and potential will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns.

About The Role

Our Implementation Engineer (IE) team shepherds our customers toward a healthy initial use of Finch's product. The IE role navigates technical enablement, customer education and helps us scale internal processes & knowledge sharing.

Implementation guidance is one of the most important motions we can deliver to ensure a long-lasting partnership with Finch. Our IEs are dedicated to delivering a predictable and repeatable experience with opportunities for customization across our strategic customers. Getting this phase of our customers’ journey right is paramount to our collective success with customers, and will yield high client retention.

What You'll do

• Evolve the technical & business requirements of the implementation experience
• Operationalize new processes to support customer implementation
• Implement workflow design improvements to meet and surpass customer implementation goals
• Establish, track and surpass customer business performance standards
• How do we systemically extract, capture and measure progress to customer business goals?
• How do we scale basic education in a programmatic or one-to-many fashion?
• What is the right balance of technical enablement + teaching new customers how to find the answers on their own?
• Identifying industry or use-case specific tracks to prioritize
• Individual implementation progress and cohort analysis reporting

What You'll Bring

• Excellent communication and technical skills to drive improvements to our implementation protocols
• Outstanding customer engagement, instilling confidence across developers, executives and business-teams, while maintaining a calm demeanor to prevent escalations
• Expertise with APIs and scaling processes
• Analytical and methodical problem solving
• Exceptional organization
• Effectively manages competing priorities
• Aligns technical progress with business outcomes without much direction
• Extensive knowledge of Finch’s product and how to best get up and running with Finch's API

This is a hybrid role requiring two days per week in office in either our San Francisco or NYC offices.

Finch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.