Infrastructure Reliability Manager

This role will partner with Cloud Platform Engineering, Infrastructure, and key application stakeholders to architect and operate robust observability solutions. You will drive vendor management strategies, optimize platform integrations, and provide thought leadership in advancing our resiliency posture. Are you an experienced engineering leader with a passion for building resilient cloud platforms and driving enterprise-wide observability? We are seeking a individual to lead our Observability Engineering team, delivering critical monitoring and telemetry platforms that ensure the reliability and performance of our business services. Core Responsibilities: 1. Team Leadership & Talent Development Recruits, mentors, and leads a high-performing infrastructure reliability team. Establishes technical performance benchmarks, conducts regular evaluations, and drives professional development through targeted training. Oversees compensation decisions in alignment with organizational HR policies. 2. Escalation & Incident Management Owns resolution of high-severity infrastructure and platform incidents escalated by engineering teams or business stakeholders. Applies deep technical expertise to diagnose root causes and implement sustainable fixes across distributed systems. 3. Infrastructure Operations Oversight Manages cloud infrastructure operations teams responsible for provisioning, monitoring, and maintaining scalable, resilient platforms. Develops and executes strategic roadmaps aligned with enterprise IT and business objectives, ensuring operational excellence and platform reliability. 4. Process Optimization & Continuous Improvement Designs and enforces infrastructure policies, runbooks, and SOPs to adapt to evolving business and technology needs. Leads continuous improvement initiatives focused on automation, service quality, and operational efficiency. 5. Platform Reliability & Performance Engineering Ensures proactive maintenance and performance tuning of mission-critical systems to meet SLAs and SLOs. Collaborates with architecture and engineering teams to define platform standards and integrate emerging technologies into enterprise infrastructure. 6. Cloud Vendor Management & Technical Governance Establishes and maintains technical standards for cloud platforms and services. Oversees vendor performance, ensuring compliance with contractual obligations and alignment with internal reliability and security benchmarks. 7. Business Alignment & Technical Strategy Engages with business units to understand functional requirements and translates them into scalable infrastructure solutions. Evaluates and recommends appropriate technologies to support business growth and innovation. 8. Strategic Initiatives & Cross-Functional Projects Contributes to enterprise-wide initiatives, including infrastructure modernization, cloud migration, and reliability engineering programs. Performs additional duties as required to support organizational goals. Qualifications: • 5+ years leadership experience in Cloud OR Infrastructure Engineering • Experience managing or using observability platforms (Splunk, Honeycomb, Grafana) • Strong executive presence presenting to stakeholders • Experience with vendor management • Experience delivering solutions within a AWS environment Preferences: • AWS or related technical certifications • Undergraduate degree in a related field or the equivalent combination of training and experience. Special Factors SponsorshipVanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.