Innovation Designer - Client Engineering

As an Innovation Designer you will be a member of a technical sales agile team to co-develop innovative business solutions with our clients. You will be directly impacting the
world’s most influential enterprises and brands on the adoption of next-generation platforms.

IBM’s comprehensive onboarding program and industry-leading learning culture will prepare you with a strong foundation for client success. Our sales environment is collaborative and experiential. You’ll be surrounded by bright minds and keen co-creators ready to assist as you apply practices that will compel our clients to invest in IBM’s products and services.

Your Role and Responsibilities
Innovation Designers in IBM Client Engineering are thought leaders in human-centered design.

They apply collaborative design lean user research and UX best practices to bridge the
gap between human needs and cutting edge technology – transitioning our clients from
where they are now to where they need to be tomorrow.

As part of collaborative design an Innovation Designer:

• Leads clients and colleagues through the innovation process.
• Designs & delivers effective & collaborative innovation sessions facilitating workshops and client conversations.
• Advances the discipline of innovation design by creating new activities and workshop flows.
• Plans/conducts lean user research and identifies Use Case patterns.

Following a workshop you may create designs for a Proof of Value Pilot or a custom demo. You may also be engaged in information architecture research and/or evaluation.

Throughout the process the Innovation Designer is advocating for the end user ’ s needs
and positive user experiences by creating collective understanding and generating buy-in
across stakeholders.

For this position the design work is primarily concepts and processes – uncovering business value defining a problem shaping solutions and proving them out. What you ’ re creating will look less like a visual designer ’ s portfolio and more like a user researcher ’ s portfolio.

Required Technical and Professional Expertise

• 1 – 2 years of Design Thinking and Agile experience with demonstrable examples of contributing to the solving of clients’ problems.
• Hands-on exposure to creating and facilitating Design Thinking workshops working in Agile multi-disciplinary teams and storytelling through creating playback showcases
• Excellent communication and presentation skills that are equally engaging compelling and influential.

Preferred Technical and Professional Expertise