Integration Engineer - AI Services

Summary:
Help onboard life-saving AI solutions into Nuance's radiology AI platform. Be on the vanguard of a successful and rapidly expanding product line. We are detecting and prioritizing life-threating conditions, generating findings, and helping radiologists do more with artificial intelligence.
Your role will be to provide backend system configuration, troubleshooting, technical trainings and support for external AI developers and our internal sales teams. You will work on a team of 4-6 integration engineers who support each other to deliver an outstanding experience to our partners. The ideal candidate has both a technical and customer-facing skills. Prior experience in sales engineering, customer technical support, software development or technical account management would all be applicable to this role.
Principal Duties and Responsibilities:

• Configure and validate AI service integration across the suite of Nuance radiology products
• Troubleshoot issues with Docker containers and API integrations
• Manage project timelines and communications with partners
• Act as primary contact point for some of our partner developers
• Provide technical training to AI developers
• Help answer questions from our Sales team
• Support/backup other team members on their partner accounts

Qualifications:

• Education: Bachelor's Degree, ideally in an engineering field
• Minimum years of work experience: 3+

Required skills:

• Confidence and clarity in verbal and written communication
• Ability to manage several concurrent projects and track dependencies
• Comfort with a scripting language on Linux such as Python, Bash, Perl, or PowerShell (Python is preferred)
• High level understanding of computer hardware (memory, CPU, GPU etc.)
• Able to troubleshoot and educate on our APIs and SDKs - execute REST API's, parse and interpret JSON

Preferred Skills:

• Experience with healthcare diagnostics workflow and terminology - especially FHIR and DICOM
• Ability to run, build, and debug Docker containers
• Prior experience in a technical support or software engineering role

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Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy. If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.