Integration Engineer - Client Experience

Our Client Experience team is looking for a client-facing Integration Engineer. This highly technical role

will take dynamic ownership over quickly gathering requirements and delivering bespoke technical solutions and integrations to optimize for unique customer requirements & outcomes. Instead of work on the core product in this unique customer-focused role you will be embedded with our Implementations team where you'll be gathering custom technical requirements and directly supporting the onboarding processes for new customers & clients.

Your success will be measured by delivering sustainable efficient and well-documented integrations that not only meet client needs but also create streamlined operational processes for our client operations teams post go-live. The majority of this work can be divided into two categories: 'Integration Design & Implementation' and 'Improving Operational Efficiency.'

As a result your efforts in this role will have direct positive impact both on customer results and your teams' capabilities.

What You'll Do (for Integration Design & Implementations)

• Design and Build Custom Integrations: Serve as the technical expert to design build test and deploy bespoke data integrations and custom solutions that fulfill unique client requirements during the onboarding process.

• Technical Scoping and Estimation: Collaborate closely with the Implementations team to review client data define technical scopes provide accurate effort estimates and establish clear timelines for integration delivery.

• Code Quality and Standards: Ensure all custom code and integration services adhere to internal best practices maintain high quality standards and are robust scalable and secure.

What You'll Do (to Improve Operational Efficiency)

• Handover and Optimization: Design integrations with the client operations team in mind ensuring a smooth technical handover post-go-live and establishing clear processes for ongoing maintenance and support.

• Develop Reusable Assets: Identify opportunities to standardize common integration patterns and build reusable tools scripts and templates to increase the efficiency of the overall Client Experience team.

• Comprehensive Documentation: Create and maintain detailed technical documentation including architecture diagrams integration specifications data dictionaries and operational runbooks for every deployed solution.

• Post-Deployment Support: Provide technical support and escalation for integrations working to quickly resolve production issues that require deep knowledge of the custom solution.

Who You Are:

• Bachelor's degree in a related field or equivalent experience. A BS in Computer Science or a similar technical discipline is strongly preferred.

• 5+ years of professional experience in a highly technical role such as Integrations Engineer Solutions Architect or Technical Consultant.

• Possess and consistently apply a deep understanding of industry best practices for system architecture data security and API design.

• Expert-level proficiency in Python with experience in Golang or similar compiled languages.

• Mastery of SQL and a strong understanding of both relational and NoSQL databases.

• Extensive experience with designing implementing and managing 3rd party API integrations.

• Proven experience with cloud-based technologies and advanced skills in scripting and automation to solve complex business problems.

• Demonstrates a high degree of autonomy thriving in ambiguous situations and managing multiple priorities and deadlines with minimal supervision.

• A strong understanding of business operations objectives and strategies with the ability to align technical solutions with business goals.

• Proven track record of designing building and delivering complex technical solutions for enterprise clients.

• Proven experience in designing implementing or administering Managed File Transfer (MFT) solutions to ensure secure and reliable data exchange.

$75000 - $105000 a year