International Private Bank, Digital Product Manager, Associate, Singapore

Join the dynamic International Private Bank (IPB) Digital & Data Transformation (DDT) team at J.P Morgan to deeply understand the advisor workflow and design end-to-end journeys bringing the advisor and client experience closer together. It is an exciting time to be transforming our business and you will be one of the key leaders driving strategic change, helping to accelerate the business growth and achieve efficiency goals globally.

Job Summary:

As a Digital Product Manager within J.P. Morgan's IPB DDT, Service of the Future (SotF) team, you will play a key role in driving strategic change, helping to accelerate business growth and achieve efficiency goals globally.

We are seeking a Digital Product Manager in Singapore to lead elements of the SotF program within the International Private Bank (IPB), and the candidate will work with a global team strategizing and implementing solutions across all IPB regions EMEA, Asia and LATAM. Through partnership with bankers, advisors, senior leaders, designers, and technologists, the Product Manager will help shape the SotF product strategy and align priorities to ensure we're solving our internal partners and clients' biggest problems.

Job Responsibilities:

Understands client needs. Invests in a deep understanding of the business opportunity, client needs, and competitive landscape to inform which initiatives and features to pursue. Participates in user experience research and integrates user feedback to uncover client needs and to inform feature definition so that it is relevant and useful.

Leads the product development lifecycle by defining requirements (in partnership with other teams), ensuring sprint inputs (e.g. designs and requirements) and outputs (e.g. tested code) are as envisioned, and providing direction and smart trade off decisions for the scrum team. Collaborates with other product and requirement owners and designers to deliver end-to-end product and experience. Partners with Technology to triage issues end-to-end until full resolution is achieved, then communicate issue resolution to appropriate parties and escalate issue as necessary to ensure proper response.

Establishes approach to pilot/rollout new capabilities, including objective/scope, communication, training/support, and feedback/metrics.

Embodies true "client-obsession" in identifying and leveraging user data, key performance metrics, industry trends, and varying forms of client and internal feedback to shape our designs and product roadmap.

Develops and maintains deep relationships with delivery partners including senior leaders, Digital, Technology, Design, Operations, Client Service, and control functions across each region.

Required qualifications, capabilities and skills:

Bachelor's degree in any discipline

Minimum 5 years of experience in financial services and/or with experience in wealth management, asset management, digital banking, and/or a closely related business leading strategic or transformational change.

Strong understanding of Wealth Management business.

Strong understanding of risk, compliance and regulatory frameworks, and documents and agreements related to Wealth Management.

Extensive experience in managing product delivery across multiple work streams with varying timelines, priorities and complexities, and experienced in launching new products to market.

Sound knowledge of different technological development methodologies (e.g., Agile) and design techniques with ability to successfully lead regardless of approach.

Dynamic team player who is self-motivated, possesses strong interpersonal and project management skills, showcasing the ability to proactively engage multiple stakeholders at all levels of seniority to drive our business agenda and operate with strong sense of urgency.

Strong project management and stakeholder management skills; comfort with working across geography, time zones and functions to effectively lead and contribute in large workgroup settings independently.

Aptitude to navigate ambiguity and adapt to dynamically shifting priorities, timelines, and demands.

Excellent written, communication and presentation skills, with the ability to explain complex matters in a concise and meaningful way.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.