IT Associate
Company
Calibrate
Location
Remote
Type
Full Time
Job Description
OUR MISSION
Calibrate’s mission is to change the way the world treats weight. We’re defining a new category in metabolic health that mirrors what the research shows—that weight reflects our biology, not our willpower. Our program was designed by world leaders in obesity and nutrition science to improve metabolic health and drive long-term weight loss that’s impactful, realistic, and sustainable. Â
Obesity is America’s underlying pandemic and largest category of chronic disease, and Calibrate is closing the gap in care for 175mm adults in a $600bn market where we spend millions of dollars each year and do not lose millions of pounds.Â
To bring Calibrate to everyone who needs it, we’re building the first telemedicine business within the healthcare ecosystem, aligning incentives for consumers, doctors, insurers, and pharmaceutical companies. We’ve built a proprietary Vertical Pharmacy Engine to connect our members to the most efficient path to insurance coverage, paving the way for a new model of chronic disease care.Â
Calibrate’s first product, the One-Year Metabolic Reset, brings decades of clinical research directly to consumers through a virtual program combining FDA-approved prescription medication with intensive lifestyle intervention. The 52-week structured program includes biweekly 1:1 video coaching and curriculum that spans classes, recipes, workouts, and more. A purpose-built app enables daily tracking of food, energy level, weight, and bi-weekly goals and helps members interact with their Coaching and Medical teams, while a members’ group and events calendar create additional opportunities to tap into the Calibrate community.Â
Calibrate’s recently launched Masters Program keeps members engaged and supported in their metabolic health beyond their first year with the same evidence-based approach that defines Calibrate’s One-Year Metabolic Reset, at a lower cost. The result is a program that sustains and builds on members’ results with improved whole-body health that enables them to embrace a new day-to-day.
KEY RESPONSIBILITIES
- Work on-site with our clients to address desktop support issues
- Provide technical support by phone at a variable schedule per week
- Monitor our escalation channel to triage, resolve, and filter alerts
- Document technical issues and take ownership of escalating issues to the appropriate resource
- Participate in a reasonable on-call rotation system
- Provide exceptional customer service and technical expertise on inbound calls and tickets generated by our customers.
- Troubleshoot issues relating to:
- SaaS Platform Administration, including Jamf, Okta, Windows Intune and Azure AD, Google Workspace
- Basic Windows OS and macOS troubleshooting
- LAN/WAN connectivity
- Firewall Configuration (VPN, port forwarding, etc.)
- Hardware diagnostics (servers/workstations/laptops)
- Third party applications with the assistance of the vendors' support staff
- Provide customers with timely written and oral updates regarding their support cases.
- Update and maintain customer information in our documentation system as changes in their environment occur.
- Create or update documented policies and procedures for the use of technical staff when new issues occur that may impact multiple users.Â
- Participate in our on-call rotation.
BACKGROUND AND EXPERIENCE
- Â 2+ years experience supporting both PC & Mac computers
- Experience providing technical phone and ticket support
- Strong professional and technical communication skills (both written and verbal)
- A calm and focused approach in a fast-paced start-up environment.
- The ability to be receptive and action-oriented in response to constructive feedback
- A passion for career advancement
PREFERRED CERTIFICATIONS
- CompTIA A+, Network+, and/or Security+
- Jamf 100 and/or 200 level certification
- MCSA
BENEFITS
At Calibrate, we’re committed to our vision of putting our members and our teammates in control of their health. Some of our benefits include:
- Competitive salary with opportunity for equity in an early stage, high growth business
- Generous paid time off, including an all-company holiday over Thanksgiving week
- Calibrate-funded health benefits (medical, dental, vision) - starting at zero cost to you
- One Medical membership and Teladoc virtual care
- Fertility, gynecology, and wellness services through Kindbody
- Therapy on your time with a free year of Talkspace membership
- Health advocacy and assistance services through Health Advocate
- Commuter benefits, ClassPass memberships, and gym memberships for post-pandemic life
- Remote team with a headquarters in NYC
- Competitive Paid Parental Leave for parents
ABOUT OUR TEAM
Calibrate launched Summer 2020, and in 18 months has raised $127.6mm in funding from leading healthcare and consumer investors, including Founders Fund, Tiger Global, Forerunner Ventures, Threshold Ventures, Optum Ventures, and Redesign Health. Our team helped build businesses at the intersection of technology, consumer, and healthcare, including Athenahealth, Capsule, Flatiron Health, Harry’s, One Medical, Galileo, PillPack, Rent the Runway, and more. Our Clinical Advisors include Donna Ryan, the past President of the World Obesity Federation, and Darriush Mozafarrian, cardiologist and Dean at the Tufts Friedman School of Nutrition Science and Policy.
Since launch, Calibrate has been recognized by the following publications and organizations for our mission to change the way the world treats weight:Â
- Fast Company’s 2022 World Changing Ideas AwardsÂ
- The World Economic Forum’s 2021 TechPioneers
- NYC Health Business Leaders on the NYC Digital Health 100
Calibrate is committed to bringing together people from different backgrounds and perspectives to deliver real results for our members.Â
OUR VALUES
We’re in it together: We have an audacious mission, and we’re building a lot of things for the first time — from the first DTC pharma business within the healthcare ecosystem to the data infrastructure for providing real-world evidence in the largest category of chronic disease. It takes superpowers to build something simple and intuitive within the complex healthcare market, so we identify and work as a team from our individual points of strength. Not everyone has to be good at everything, but we know that when we harness what we’re each great at, we’re unstoppable.
Small wins create big wins: We ground every experience in optimism, recognizing and celebrating successes along the way. We break projects down into smaller components. And we focus on where we have momentum. We always plan for larger goals with the knowledge that our plans will evolve as we achieve smaller milestones.
You’re in control: While we’re headquartered in New York, we don’t let location stand in the way of the best talent — and from coaches to engineers, many of us are fully remote. Our business is multi-faceted, so each Calibrater is hired to be an expert in their piece of it — in control of their own initiatives, in control of their own impact, and in control of driving their own (real) results.
Real results matter: We’re obsessed with outcomes because when our members win, we win, and the data proves that we’ve built the best metabolic health program on the market. We’re purposeful, optimistic, and relentlessly confident that we can solve the biggest medical issue of the 21st century.
Calibrate is proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to all team members. To achieve our mission of changing the way the world treats weight, we are building an environment where every Calibrater can thrive, feel a sense of belonging, and do the best work of their careers. We value diversity and recruit, hire, and promote individuals solely based on talent, qualifications, competence, and merit. We evaluate candidates without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics as required by law and as a matter of our company values.Â
#LI-REMOTE
Date Posted
08/03/2022
Views
5
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