IT Support Engineer New Jersey

Who we are looking for
As an experienced Engineer, you will provide support to the Business and work closely with other teams within IT Services and Infrastructure to ensure all services are delivered within set targets and to agreed standards. Your primary focus will be to support the New Jersey Business function alongside providing support where required to external offices.
The day to day work is interesting, challenging and fast paced with a hardworking and delivery focused Company ethos. The ideal candidate will have a broad set of technical skills and be ready to tackle some of technology's greatest challenges.
The IT Support team provides on-site support to employees.
The salary range for this position is $65,000-$90,000 annually.
bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Preferred skills and experience
Strong interpersonal and customer service skills.
Excellent analytical and troubleshooting skills.
Good attention to detail and well organised.
Strong written and verbal communication skills.
Ability to work independently with limited supervision.
Commercial experience working within a service management function.
Technical ability supporting and maintaining hardware and peripheral devices.
Experience of using an ITSM Tool for tracking, change, requests, incident and problem jobs.
Experience deploying, imaging and supporting Windows 11, Windows 10, macOS, Linux, and mobile devices (iOS / Android).
Experience supporting technologies from a diverse product stack including; Active Directory, Microsoft Exchange, Office 365, Teams, Citrix, Cisco and VMWare Workstation.
Main Responsibilities
Resolving second line incidents.
Assigning incidents and acquiring knowledge from third-line teams.
Working with the 3rd line and Infrastructure teams as remote hands in the office and at the data center.
Resolving incidents and queries for senior management.
Investigating and escalating MIs to major incident managers.
Completing system maintenance, alongside escalations and call outs.
Managing and updating hardware assets database.
Creating and maintaining Knowledgebase Articles (KBAs) and Technical Process Documentation
Deploying and Imaging end user computer hardware and deploying software packages.
Identifying and contributing to Service Improvement opportunities