Janitorial Manager - Experienced

Area/Account Managers are responsible for leading, supervising, and evaluating the daily operations of staff delivering cleaning services across assigned buildings or facilities. This role ensures that all areas are maintained in a clean, organized, and presentable condition. Area/Account Managers are accountable for achieving performance goals while operating within budgetary constraints. Additionally, they play a key role in identifying and securing new business opportunities within their designated markets. Key ResponsibilitiesLeadership • Oversee daily staff performance to ensure service meets or exceeds client expectations. • Communicate regularly with team members to proactively resolve issues. • Ensure accurate and functional location schedules are maintained at least two weeks in advance. • Enforce company uniform standards for all team members. • Set clear goals, schedules, and resource allocations based on operational needs and staff input. • Collaborate with HR to manage employee relations matters. • Identify high-performing staff for potential advancement opportunities. Payroll & Budget Management • Monitor and analyze payroll and budget reports daily to ensure financial targets are met. • Review timekeeping records for accuracy and resolve discrepancies promptly. • Participate in weekly regional calls to report on personal and team performance. • Maintain operational continuity by: • Prohibiting manual punches. • Terminating separated employees in the system within one week of departure. • Reducing clocking exceptions through ongoing training. Recruitment & Onboarding • Proactively anticipate hiring needs and keep job postings updated (remove outdated listings within 5 days). • Create and execute localized recruitment strategies. • Submit background check requests to HR ([email protected]). • Complete all new hire documentation as per HR procedures. • Provide comprehensive onboarding on day one, including: • Role responsibilities. • Timekeeping training. • Company policies, procedures, and code of conduct. • Safety orientation. Supplies & Equipment Maintenance • Ensure new hires receive uniforms by the end of their first week. • Forecast and place supply orders within monthly budget limits. • Submit equipment repair requests to: • Bill Faulhaber • Central Expenses ([email protected]) • Operations VP (after Regional Manager approval) • Perform and document preventative maintenance to keep equipment operational. • Maintain and update equipment inventory by location. Monitoring & Quality Assurance • Establish a regular site visitation and audit schedule, communicated to the Regional Manager and VP of Operations. • Send daily updates to the Regional Manager highlighting successes and concerns; implement action plans as needed. • Conduct routine quality control checks and promptly address identified issues. • Respond to client concerns within 24 hours and provide resolution plans. Safety Compliance • Conduct and oversee OSHA-mandated safety training across all sites. • Ensure Supervisors perform weekly informal and monthly formal safety inspections. • Collaborate with clients and internal teams to address potential safety or security risks. • Maintain current safety exposure plans for each site. • Ensure SDS (Safety Data Sheets) and manuals are available in janitorial closets. • Immediately report all incidents and accidents. Mall-Specific Accounts • Ensure full utilization of approved budgeted hours weekly. • Restrict overtime to only those hours pre-approved by Mall management and notify: • CFO • VP of Operations • Accounts Receivable Manager • Communicate any changes to budgeted hours to the above parties promptly. Business Development • Encourage team members to explore and report on potential new business opportunities. • Submit weekly trackers detailing at least two client engagement conversations aimed at future business. • Provide weekly updates on out-of-scope work and per diem purchase orders. • Promote and sell additional services to existing clients. Work Environment This position may involve exposure to: • Moving mechanical parts • Heights • Fumes, chemicals, and airborne particles • Outdoor weather conditions • Electrical hazards • Vibrations • High noise levels • Wet and/or humid conditions Disclaimer The responsibilities outlined above represent the core duties of this position but are not an exhaustive list. Management reserves the right to modify responsibilities and expectations as needed to meet business demands. Job Type: Full-time Pay: $68,640.00 per year Shift availability: • Day Shift (Preferred) • Night Shift (Preferred) Work Location: On the road