A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role you'll be encouraged to challenge the norm investigate ideas outside of your role and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
- Receive and document IT issues and service requests reported by users
- Perform initial problem analysis and basic troubleshooting
- Resolve common operational issues (permission settings account creation password resets etc.)
- Ensure user requests are responded to within SLA timeframes
- Escalate unresolved issues to Level 2 support following established procedures
- Strong communication skills and customer service abilities
- Familiarity with ITSM tools (ServiceNow Remedy etc.)
- Basic documentation skills and knowledge base maintenance capabilities
- Strong English reading and writing proficiency