Key Account Manager

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to know the Team

You will be part of an exciting account management team that acquires, grows, and manages the accounts of key merchants and partners for GrabPay in Singapore.

Get to know the Role

This role will report to the Head, Commercial, GrabFin & Strategic Planning and be onsite at Singapore Grab office.

Key Responsibilities:

• Serve as the primary point of contact for merchants, managing onboarding and ongoing relationships with key stakeholders.
• Lead the integration of GrabPay & PayLater solutions into merchants' platforms, providing training and support.
• Identify and establish new partnerships with key merchants, driving adoption of GrabPay & PayLater solutions.
• Develop and implement strategic partnership initiatives to expand the PayLater offering.
• Collaborate with merchant partners to design and execute targeted marketing and promotional campaigns.
• Monitor campaign performance and provide data-driven recommendations to help merchants maximize the potential of PayLater solutions.
• Identify opportunities for account growth by upselling additional services and features.
• Foster merchant retention through continuous engagement and support.
• Collaborate with internal teams to ensure high-quality service and maintain accurate records of merchant interactions.
• Provide regular updates and reports to senior management on account health, campaign results, and partnership opportunities.

Qualifications

Experience & Skills:

• You have at least 3+ years experience in merchant account management, business development, or partnership management in payments, fintech, or e-commerce industries, preferably with BNPL solutions.
• Proven track record in developing and executing successful marketing campaigns and partnerships.
• Deep understanding of payment solutions and e-commerce landscape.
• Proficiency in CRM tools, marketing platforms, and data analysis.
• Bachelor's degree in Business, Marketing, Finance, or related field (or equivalent practical experience).

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.