Lead Business Analyst

Plivo is a cloud communications platform that empowers businesses to connect, engage and interact with their customers with confidence. 

 

Plivo’s mission is to simplify business communications. Thousands of businesses around the globe, including IBM, Workday, Wolters Kluver, Zomato, Yahoo, and Splunk, rely on Plivo to power their voice and SMS communications on a global scale. Plivo becomes a reliable communications platform with its Premium Communications Network that spans 190+ countries.

 

Founded in 2011, Plivo has over 300 employees remotely across the US, India, and Europe. Plivo was a part of YCombinator and is backed by prominent investors, including Andreessen Horowitz and Battery Ventures. 

Plivo has been profitable for the past 7+ years, an unusual milestone for companies of this scale.  Plivo’s success has landed it among the leading global CPaaS (Communications Platform as a Service) companies and at the cutting edge of the CPaaS sector, which has a market size of USD 12.5 billion in 2022. It is projected to reach USD 45.3 billion over the next five years.

 

Plivo is a people-centric organization with a culture of ownership. We offer industry-leading compensation and benefits, including excellent healthcare coverage, to our employees.

 

 

The telecommunication industry is experiencing a major shake up – all major countries are ongoingly introducing new governing guidelines. At Plivo, this uncertainty is anchored by the product operations team. Their primary responsibility is to ensure business continuity while keeping costs & margins in-check. Apart from establishing process and governance structures to ensure the traffic is compliant and audited for fraud/phishing, this team also partners with product managers to run controlled experiments, unlock business cases with no-code/low code workflows and helps customers unlock new use-cases by working closely with carriers. Product operations team is a part of the platform product team.

 

 

We are looking for an experienced individual who is hands-on with tech, can playaround with large sets of data to identify patterns and make decisions, is someone who has a deep understanding of revenue and profitability, and is someone who can drive multiple parallel programs to run a part of the global product ops for Plivo.

 

This role is well-suited for candidates who have spent a few years as a Business Analyst, Product Analysts,in a tech company and are looking to transition to product management or operations eventually.