Leasing Manager

Job Description TheLeasing Managerplays a critical role in driving leasing success across the portfolio. This role combines strategic oversight with hands-on leadership, focusing on three core priorities: on-site office management to ensure seamless daily operations, speedy and accurate lease file administration, and agent performance development. 1. Leasing Systems, Policies, and Resources Management • Take ownership of refining all leasing systems and policies, for example: • Improve time from application to lease closing to maximizing deal closing • Seek out recommendations/metabolize feedback from agents and prospects for process improvement, i.e. combining guest cards, switching CRM, etc. • Oversee lease document administration including fraud detection • Oversee overall leasing workflow to ensure optimal efficiency and closing timeframe • Review property showability regularly and be the point of contact with property management and senior management to ensure prompt action regarding showability concerns • Maintain property leasing agent schedules with agent assignment • Leasing Resource Management: making sure agents have the tools they need to excel • Making sure leads, phones, etc., are working • Making sure lead tracking is working • Making sure brochures, Unit Availability Details, floor plans, pictures, new software, and office supplies, etc., are distributed to agents as needed 2. Lease File Administration • Process and charge deposits; weekend availability required • Ensure completion and accuracy of all lease files • Troubleshoot and resolve applicant-related discrepancies • Reset applicant screening passwords as needed • Unlock ID verifications to facilitate application processing 3. Agent Performance • Performance reports (daily and weekly) – ensure all agents submit weekly reporting by deadline • Listen to calls: 5 per day every day. • Provide critical feedback - reporting on effort, technique, unprofessional language, incorrect statements, missed closing opportunities, etc, through weekly written summaries. 4. New Agent Training • Train new agents on leasing systems, policies and procedure, and operations. • Responsible for timely first draft of 30, 45, and 60 Day new employee reviews. 5. Competitive Market Knowledge • Establish and maintain competitive dossier on each major competitive property for the beneficial knowledge of both leasing agents and management • Shop at least 2 properties per month Requirements: • 4 years sales experience in a retail, hospitality or multi-family housing environment. • Undergraduate degree preferred. • Proficiency in Microsoft Office and Excel. • Prior training in Fair Housing regulations preferred. • Weekend work is required. • Ability to successfully pass background and drug test. • Prior Marketing experience is preferred. • Must be enthusiastic with strong sales and customer service abilities. • Must possess strong closing techniques. • Excellent customer service and follow-up; Strong attention to follow up techniques is required. • Demonstrated phone sales and leasing skills required. • Must possess strong listening and probing skills. • Must exhibit excellent verbal and written communication skills. • Must be extremely responsive, courteous, reliable, energetic, and upbeat. • Must be capable of embracing growth and change. Post Brothers provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Post Brothers complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.